Bussiness Intelligence /Employee Efficiency Analyst

Designation:- Business Intelligence /Employee Efficiency Analyst
Location: Mira Road, Mumbai (On-site)
Industry: Real Estate (Mandate Sales)
Department: Operations / Workforce Monitoring
Employment Type: Full-time

Job Overview:
We are seeking a dedicated and detail-oriented Employee Efficiency Analyst to monitor and track the real-time performance of our sales and operations team using our in-house CRM. This role is critical to ensuring every employee is working at their maximum potential and that site heads are alerted immediately in case of inefficiency, inactivity, or performance drops. You will be responsible for daily, weekly, and monthly reports on employee efficiency and real-time escalation of issues to management.

Key Responsibilities:

• Monitor employee activity through the CRM dashboard in real time (per minute tracking).
• Identify under performance, delays, or inactivity and immediately alert the respective site head.
• Escalate repeated or serious performance issues directly to management.
• Prepare and send daily efficiency reports summarizing key metrics and alerts.
• Compile and analyse weekly and monthly performance trends per employee, team, and project.
• Work with site heads and team leaders to address recurring efficiency issues.
• Suggest system/process improvements to enhance productivity.
• Ensure transparency and accountability across all teams by maintaining logs and communication trails.

Requirements:

• Bachelor’s degree in Business Administration, Operations, HR, or a related field.
• 1–3 years of experience in real-time monitoring, CRM reporting, workforce analytics, or sales support.
• Strong understanding of productivity metrics and CRM tools (e.g., Salesforce, Lead Squared, Zoho CRM, etc.).
• Excellent communication and escalation management skills.
• Proficient in Excel, Google Sheets, and basic data analysis.
• Highly alert, proactive, and detail-focused.

Preferred Qualifications:

• Background in BPO, sales operations, or real estate performance monitoring.
• Familiarity with sales cycles and performance KPIs in a real estate mandate environment.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Commuter assistance
• Paid sick time
• Provident Fund

Work Location: In person