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Business Transformation Manager

Business Transformation Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

13 - 18 years

15 - 20 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

project management power bi alteryx salesforce uipath genesys ivr process excellence program management change management genesys framework sql tableau delivery management business transformation cti transition management avaya sip agile

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: NA - Business Transformation

Designation: Business Transformation Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.

What are we looking for?

8–15 years of overall experience in experience in managing transformation for contact center operations with deep domain knowledge

3-5 years' experience of managing large scale transformation projects

Experience of working in shared service environment (BPO Provider or Captive)

Working knowledge of automation platforms (UiPath, Power Automate), analytics tools (Power BI, Alteryx), GenAI apps

Strong problem-solving, project management, and stakeholder engagement skills

Adaptable and flexible

Detail orientation

Ability to establish strong client relationship

Commitment to quality

Strong analytical skills

Ability to manage global teams

Black belt certification required

Working knowledge of Salesforce, Genesys preferred

Roles and Responsibilities:

Conduct process diagnostics, deep dives, and opportunity assessments (automation, analytics, simplification, optimization)

Prepare initiative document e.g. Project Charter defining timelines, resource requirement, dependencies and risks etc

Align resource requirement and timeline with COEs(Automation, Analytics etc)

Track initiative progress, identify and high lights challenges; and work with relevant teams internally and in the client organization to resolve the same

Prepare and distribute progress report in standard formats defined by PMO

Align Change Management strategy and action plan and support in executing the same

Collaborate with wider ecosystem to understand innovations and assess the relevant of same for client context
Qualification Any Graduation

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Business Transformation Manager