What you will do
We are seeking a Business Systems Maintenance Lead to join our digital and sourcing technology team as an Information Systems Manager . This individual will be responsible for managing and coordinating the organizations information systems operations, overseeing deployments, and ensuring continuous improvement of digital tools. The role will require strong technical expertise, project management capabilities, and a passion for driving operational efficiency. This leader will play a critical role in supporting ERP and niche source-to-contract (S2C) systems, maintaining stability and performance, and enabling innovation through special projects such as GenAI implementations.
Roles & Responsibilities Systems Operations & Maintenance
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Oversee day-to-day management of enterprise ERP and S2C platforms.
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Coordinate with IT teams and vendors to ensure uptime, stability, and resilience of business systems.
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Manage and optimize the ticketing system for incident resolution, request management, and service-level performance.
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Conduct scheduled maintenance, upgrades, and patch deployments while minimizing business disruption.
Project Management & Delivery
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Lead special projects such as GenAI implementation, automation pilots, and new tool deployments .
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Develop detailed project plans, manage budgets, and track milestones.
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Ensure cross-functional alignment with procurement, finance, and IT.
Process Improvement & Operational Efficiency
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Identify opportunities to streamline system workflows and reduce manual workload.
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Partner with business stakeholders to implement process enhancements within ERP and S2C environments.
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Ensure systems deliver measurable value through efficiency gains and compliance readiness.
Governance, Compliance & Audit Readiness
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Ensure systems and processes comply with SOX, GxP, GDPR, and internal audit standards .
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Maintain complete documentation of upgrades, configurations, and workflows for inspection readiness.
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Implement robust role-based access controls and data governance practices.
Stakeholder Engagement & Enablement
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Act as the bridge between IT, procurement, finance, and system users.
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Facilitate training, adoption, and communications for new features and system changes.
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Develop user-friendly knowledge bases, playbooks, and SOPs.
Vendor & Contract Management
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Manage vendor relationships, performance dashboards, and SLA adherence.
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Coordinate with providers for timely patches, updates, and support escalations.
Team Leadership & Mentorship
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Mentor junior analysts and administrators on system workflows, governance, and ticketing best practices.
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Build a culture of accountability, service orientation, and innovation.
Functional Skills Must-Have Skills
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Strong technical knowledge of ERP systems (SAP, Oracle, etc.) and niche S2C platforms (Ariba, Ivalua, SirionLabs, etc.) .
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Hands-on experience with system maintenance, upgrades, and integrations.
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Proficiency in ticketing systems (ServiceNow, Jira, or similar) .
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Proven ability to manage projects with budgets, milestones, and cross-functional stakeholders.
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Knowledge of regulatory compliance requirements (SOX, GxP, GDPR).
Good-to-Have Skills
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Familiarity with GenAI applications and automation technologies.
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Experience with APIs and middleware integrations.
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Exposure to change management practices and user adoption strategies.
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ITIL, Agile, or PMP certifications.
Soft Skills -
Communication & Influence: Ability to clearly communicate system changes and their impacts to diverse stakeholders.
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Strategic Thinking: Vision to evolve systems for scalability, security, and efficiency.
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Collaboration: Strong cross-functional collaboration skills with IT, procurement, and finance.
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Adaptability: Flexibility to manage priorities in dynamic, high-stakes environments.
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Problem Solving: Structured problem-solving approach to address system and process challenges.
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Attention to Detail: Precision in handling system configurations, compliance documentation, and performance reporting.
