Business Operations Manager

Location: Mumbai

Company: Axis My India

Department: Operations

Job Title: Business Operations Manager

Reporting: CMD

Work Experience: 5- 9 years

About Axis My India

Axis My India Limited

Key Responsibilities:

Operational Strategy:

• Develop and implement operational strategies that align with the company's goals.
• Identify opportunities for process improvements and cost savings.

Process Management:

• Oversee day-to-day operations to ensure that business functions are efficient and effective.
• Streamline workflows to improve productivity and reduce operational costs.
• Monitor and analyze operational metrics to ensure targets are met.

Resource Allocation:

• Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.
• Coordinate with department heads to ensure optimal allocation of resources

Team Leadership:

• Lead and mentor operations teams, providing guidance and support to achieve department goals.
• Foster a culture of continuous improvement and accountability.

Project Management:

• Plan, execute, and oversee projects aimed at improving business operations.
• Ensure projects are completed on time, within budget, and meet quality standards.

Cross-Functional Collaboration:

• Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.
• Act as a liaison between operations and other departments to resolve issues and improve communication.

Compliance and Risk Management:

• Ensure that all operations comply with company policies, industry regulations, and legal requirements.
• Identify and mitigate operational risks.

Reporting and Analysis:

• Prepare and present regular reports on operational performance to senior management.
• Use data-driven insights to recommend and implement improvements.

Vendor and Supplier Management:

• Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
• Negotiate contracts and agreements to benefit the company.

• Oversee customer service operations to ensure a high level of customer satisfaction.

• Implement systems to handle customer feedback and improve service delivery.

Qualifications:

• Education: Bachelor’s degree in business administration, Operations Management, or a related field. A master’s degree or MBA is preferred.
• Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role.

Skills:

Strong analytical and problem-solving abilities.

Customer Service and Satisfaction:

• Excellent leadership and team management skills.
• Proficient in project management methodologies.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of business software and tools (e.g., ERP, CRM).
• Strong communication and interpersonal skills.
• Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Make a significant contribution to the company's success.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.