Business Operations Head

Key Responsibilities

• Own and lead end-to-end program operations, ensuring high-quality delivery of flagship and trial programs.

• Build, refine, and scale processes, SOPs, and metrics that improve efficiency and ensure operational excellence.

• Manage and mentor a team of managers and program associates, driving accountability and performance.

• Partner with product, tech, and experience teams to identify gaps, streamline workflows, and deliver better member outcomes.

• Drive renewals, referrals, and escalations with a focus on improving retention and member satisfaction.

• Track KPIs across program delivery and create dashboards/reports for leadership visibility.

• Ensure compliance with quality standards and support continuous improvement initiatives.
  

What We’re Looking For

• 7–10 years of experience in program management or operations, ideally in a startup or fast-growth environment.

• Proven track record of leading teams, scaling operations, and delivering measurable results.

• Strong analytical mindset with the ability to translate data into decisions and improvements.

• Excellent stakeholder management, problem-solving, and leadership skills.

• A self-starter who thrives in ambiguity and can set up systems from scratch.

• Experience in health-tech or healthcare startups is a strong plus, though not mandatory.
  

Why Join Us

• Be at the forefront of transforming healthcare delivery in India.

• Lead a high-impact team with ownership of core program operations.

• Work in a mission-driven, fast-growing startup with strong backing.

• Shape processes, systems, and outcomes that directly impact member health journeys.