Business Operations Analyst, Senior

General Summary:

About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and the global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities Forecasting and pipeline health check, reporting and analysis, sales process optimization, cross functional collaboration, bill of materials, shipment planning, Sales incentive planning.

General Job Summary: The role is responsible for internal support to HQ, Sales Teams and customer service to enabling them to face any issues or update them using Salesforce tool and provide world-class support regarding Qualcomms products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal support throughout the organization. Responsibilities include, but are not limited to the following activities:

Job description:

• Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage
• Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions
• Effectively and quickly adapts to new systems, processes, and policies
• Ability to remain calm under pressure
• Exercises analytical skill within generally defined practices using a variety of sources to find solutions
• Be results oriented with great attention to detail
• Strong multitasking skills with the ability to prioritize your own work and respond to ad hoc requests as needed; able to make quick and accurate decisions
• Must have demonstratable communications skills to be able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings
• Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to internal customers to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects

Education/Experience:

• Requires a minimum of 6+ years related experience in Business Operations / Sales Operations Service back office in a technology-oriented industry. Semiconductor industry preferred.
• Excellent in managing ERP systems and advanced excel, VBA.
• Experience in process reviewing and leading team.
• Masters degree in business management / Analytics, Operations
• Ability to focus on details, multitasking, Process reviewer of activities timely with quality output.
• Planning & prioritization of work assigned.
• Positive attitude and willingness to learn and upskills with tools Adv Excel, Tableau, Power BI etc.
• Flexible for evening calls (8PM 11PM IST) for HQ reviews and transition calls on regular basis.
• Strong analytical, problem solving and conceptual skills.

Strong written and verbal communication skills.

Minimum Qualifications:

About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and the global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities Forecasting and pipeline health check, reporting and analysis, sales process optimization, cross functional collaboration, bill of materials, shipment planning, Sales incentive planning.

General Job Summary: The role is responsible for internal support to HQ, Sales Teams and customer service to enabling them to face any issues or update them using Salesforce tool and provide world-class support regarding Qualcomms products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal support throughout the organization. Responsibilities include, but are not limited to the following activities:

Job description:

• Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage
• Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions
• Effectively and quickly adapts to new systems, processes, and policies
• Ability to remain calm under pressure
• Exercises analytical skill within generally defined practices using a variety of sources to find solutions
• Be results oriented with great attention to detail
• Strong multitasking skills with the ability to prioritize your own work and respond to ad hoc requests as needed; able to make quick and accurate decisions
• Must have demonstratable communications skills to be able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings
• Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to internal customers to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects

Education/Experience:

• Requires a minimum of 6+ years related experience in Business Operations / Sales Operations Service back office in a technology-oriented industry. Semiconductor industry preferred.
• Excellent in managing ERP systems and advanced excel, VBA.
• Experience in process reviewing and leading team.
• Masters degree in business management / Analytics, Operations
• Ability to focus on details, multitasking, Process reviewer of activities timely with quality output.
• Planning & prioritization of work assigned.
• Positive attitude and willingness to learn and upskills with tools Adv Excel, Tableau, Power BI etc.
• Flexible for evening calls (8PM 11PM IST) for HQ reviews and transition calls on regular basis.
• Strong analytical, problem solving and conceptual skills.

Strong written and verbal communication skills.