At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues
As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express
How will you make an impact in this role
Function Description
Finance Control Management is a comprehensive an integrated program
Control Management team is a key partner to Finance and provides thought leadership to identify, measure, assess, report, monitor and control operational risk exposures facing American Express It supports business process owners while ensuring all relevant regulatory and legal requirements are met
A collaborative partnership between a centralized Operational Risk Governance Group (ORGG), subject matter experts (SMEs), business unit partners, and the Control Management teams enables efficient and effective operational risk controls supported by the Company s Operational Risk Framework
This framework consists of several core components including risk assessment, business and environmental internal control factors and reporting & monitoring
Purpose of the Role:
Senior Analyst - Control Management reports to the Manager, Reporting and Analytics COE, whose main responsibility is to provide Data Analytics and Insights, Self Serviced MIS Tools, Ad-hoc analytical support to Finance Control Management and Senior Finance Leadership on Events, CAPs, PRSAs and Control rating elements
Design, develop, implement, and maintain business solutions / reports / dashboards using Excel / Power Bi / VBA / Tableau / Python
Develop complimentary Reporting Capabilities & Solutions by leveraging Artificial Intelligence and Machine Learning tools
Develop, monitor, and administer governing programs managed by risk pillar SMEs - PRSA, Issue Management, Audit dashboards etc
Support remediation of issue / Operational Risk Event (ORE) including documentation of the Risk event on ARCHER
Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
Maintain appropriate governance activities including business unit level oversight committees and operational risk profiles and reporting
Understand, analyze, and review monthly reports on Control Rating Metrics, monitor and highlight any unusual trends noticed to the leadership, rigorously follow up with Business partners to ensure compliance
Lead with a digital mindset and deliver the world s best customer experiences every day
Identify automation opportunities within the Risk environment to enable a strong Risk environment
Minimum Qualifications
Must have worked hands on SQL, Python, Excel, Data Visualization tools (Tableau, Power BI, etc)
Exposure to AI Tools, like Chat GPT and CoPilot and creating custom GPTs would be an added advantage
Must have excellent deck writing skills for Sr
Leadership along with experience in storytelling
Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks
Excellent Verbal and written communication skills
Ability to work independently from understanding the regulation, designing the test script, execution of fieldwork testing, communication of findings to business and to reporting gaps
Develop strong interpersonal relationships across different cross functional teams
The individual needs to be highly customer centric
Preferred Qualifications
A graduate degree in any field is required
However, an MBA or equivalent will be preferred
Experience in Issue Management /any other Operational Risk domain will be preferred
Developing Artificial Intelligence Use cases would be an added advantage
ORMCM
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Competitive base salaries
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Bonus incentives
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Support for financial-well-being and retirement
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Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
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Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
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Generous paid parental leave policies (depending on your location)
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Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
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Free and confidential counseling support through our Healthy Minds program
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Career development and training opportunities
