Job
Description
#BAL Job Description Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. Limitless Impact We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee: You Get To Make a Difference To Internal And External Customers By Taking Small And Big Ideas To Success And Therefore Leaving Footprints At The Scale Of Billions. And Beyond. Limitless Ownership You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job Title Cluster Manager Designation Cluster Manager Job Code Function DTH Sub-Function Operations Location Level/Grade Assistant Manager Position Description The purpose of this role is to bridge strategic objectives with operational execution within a specific geographic cluster. The role demands a manager who can drive sales, enhance customer satisfaction, and optimize operational efficiency by strengthening the distribution network to contribute to the overall success of the DTH business. Organizational Relationship Reporting To Zonal Head/State Head (~ Circle Heads) Total number of employees supervised by you DIRECTLY or INDIRECTLY Managerial Individual Contributors Directly – – Indirectly – – Key Responsibilities & Accountabilities Sales Management Optimize the sales and distribution network to enhance market penetration and ensure a robust channel presence in the assigned cluster. Drive the primary and secondary sale of the product portfolio and conduct various marketing initiatives – ATL, BTL, Canopy & Roadshows. Identify risks associated with market dynamics and ensure LAPU movement in the market. Maintain stock levels of various component in the inventory within the territories of the cluster. Customer Experience Implement processes to enhance the overall customer experience, focusing on service quality, customer satisfaction, and issue resolution. Establish key performance indicators (KPIs) and performance measurement systems to track and evaluate the success of operations. Stakeholder Management Manage & expand retailer network through incentives, seamless grievance redressal and quality of service. Form partnerships and train retailers/distributors to strengthen the DTH business ecosystem. Process Optimization Identify techniques to enhance the customer experience and manage service requests better. Maintain industry best practices to enhance the efficiency and competitiveness of services. People Management Lead the cluster team and update their knowledge base to cater to the organizational need. Coordinate between territory managers of sales and service. Recommend trainings as required for team member development. Own and manage a strong people connects at all levels across the organization. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience Education Qualification Full time graduate degree, MBA (optional) Total Experience 1-3 years of experience in channel sales Certifications required (if any) XX Key Interactions Internal / External Stakeholders (Internal means – External to the department and internal to the organization; External means – External to the organization) Internal Circle Heads & Area / Territory Managers External Channel Partners & Distributors Skills and Competencies Technical Competencies Proficiency in sales and marketing techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Customer Obsession Collaboration and Influence Ownership Mindset Learning Agility Navigating Change Leaders Building Leaders Execution Excellence
