Business Head - Packaged Drinking Water

Location : Mumbai
Reporting to : Joint Managing Director & CMO- The Business Head for the Packaged Drinking Water Division will be responsible for making the business sustainable, competitive, and profitable. This role requires a visionary leader who can develop and implement business strategies, plans, and tactics that maximize revenue, profitability, and customer satisfaction. The candidate will be expected to balance short-term operational success with long-term growth strategies, moving between day-to-day management and future business building.- This role also requires strong cross-functional leadership, driving collaboration across departments, and navigating a matrix reporting structure to align key stakeholders around a shared vision and growth roadmap.

Key Responsibilities:1. Strategic Leadership & Business Growth:- Develop and execute a comprehensive Go-To-Market (GTM) strategy to achieve strategic objectives, focusing on revenue, market share, and profitability.- Take ownership of the Top line and Bottom line for the business.- Lead the development of a 2-year and 5-year business roadmap, ensuring sustainable growth and market leadership.- Identify and pursue new business opportunities, including expanding distribution networks into new markets, cities, and towns.- Balance operational focus on today's business with the strategic vision of future market growth.2. Franchise Operations:- Build and strengthen the Franchisee network (Manufacturing and Distribution), ensuring alignment with the business plan.- Develop strong relationships with franchisees, offering support on technical and commercial matters.- Work with franchisees and technical teams to evaluate capacity utilization, quality, and cost-saving measures, ensuring operational efficiency.- Regularly conduct reviews of franchisee performance in collaboration with the Sales and Technical teams.3. Customer-Centric Approach:- Customer-First Strategy: Lead efforts to instill a customer-first approach, focusing on delivering superior customer experiences across all touchpoints.- Develop strategies to increase customer satisfaction and drive long-term loyalty through targeted product offerings and service improvements.- Explore new customer segments and channels, such as HoReCa, airlines, and corporate sales, while maintaining a high presence in traditional retail markets.4. Cross-Functional Leadership:- Foster a culture of collaboration across functions, working closely with departments such as Sales, Marketing, Technical, R&D, Supply Chain, and Finance to drive business success.- Matrix Reporting: Effectively manage relationships and align priorities across different teams and functions, navigating the complexities of a matrix structure to ensure seamless coordination and execution.- Ensure cross-departmental collaboration for delivering against strategic objectives, maximizing operational efficiency, and supporting innovation.5. Market Analysis & Competitive Strategy:- Analyze market trends, identify new opportunities, and devise strategies to counter competition.- Drive product innovation and differentiation based on customer insights and market needs.- Regularly review key marketing metrics and promotional effectiveness to ensure strong ROI on marketing spends.6. People & Capability Development:- Lead efforts to build a high-performing team, focusing on capability building, training, and succession planning.- Ensure the training and development of both franchisee teams and internal staff to maintain a competitive edge.- Promote a culture of employee satisfaction, encouraging engagement and workforce development.7. P&L Responsibility:- Responsible for managing the P&L for the Packaged Drinking Water Division, ensuring sustained revenue and profit growth.- Lead efforts in cost management and work with technical and supply chain teams to optimize product costs.8. Risk Management & Business Continuity:- Identify and mitigate risks, ensuring the business is prepared for any disruptions.- Develop and implement contingency plans for business continuity, particularly in supply chain, operational, and regulatory challenges.

We are looking for:- 15+ years of experience in channel sales, business development, and franchise operations within the FMCG/Beverages industry, with at least 3+ years in a leadership role.- Proven success in P&L management and business development in a distributed, multi-geography setup.- Strong track record in franchise operations, ideally within the beverages or FMCG sector, with a deep understanding of market dynamics and operational complexities.- Demonstrated ability to drive business growth, innovate, and achieve results in highly competitive markets.- A strategic thinker with strong leadership, negotiation, and relationship-building skills.- Experience navigating matrix reporting structures and leading cross-functional teams.- Strong understanding of market trends, customer behavior, and competitive landscapes.

Why Join Us:- Be part of a growing, high-potential business in the packaged drinking water segment.- Lead a dynamic team that values innovation, collaboration, and market leadership.- A role with high visibility and impact, directly contributing to the company's growth strategy.- Work with a leading brand in the Indian FMCG market with opportunities for long-term career growth.