Business Growth Manager

Job Description

Location: Bangalore Reports to: Business Head (Black+Decker) Role Overview: The Business Development & Sales Manager will oversee and supervise all sales, marketing, NPD, and after-sales activities through internal teams and external agencies. The role involves managing key sales channelsE-commerce, Exclusive Brand Outlets (EBOs), and Modern Trade (MT)and requires proven experience in e-commerce operations, key account management (KAM), financial reconciliation, and P&L responsibility. The candidate will drive strategic initiatives to achieve revenue, growth, and profitability targets, including planning and executing major sales events and catalog development for e-commerce. Key Responsibilities: Sales & Business Development: - Develop and execute sales strategies across e-commerce platforms, EBOs, and modern trade channels. - Manage relationships with e-commerce marketplaces, vendor partners, and key accounts. - Identify and onboard new vendors and partners to expand sales channels. - Collaborate with internal teams to ensure effective product placement, visibility, and delivery. - Analyze sales data to identify opportunities for growth and develop action plans. - Plan, coordinate, and execute major sales events, promotional campaigns, and flash sales on e-commerce channels to boost sales and brand visibility. - Lead catalog development for e-commerce channels, including product listing, content creation, images, descriptions, and continuous updates to optimize online presence and conversion. New Product Development (NPD): - Coordinate the launch of new products in collaboration with R&D, design, and vendor teams. - Gather and analyze market feedback to inform product positioning and improvements. Supervision of Marketing & Performance Marketing: - Oversee strategic planning and execution of marketing campaigns through agencies and internal teams. - Ensure digital, social media, and performance marketing efforts are aligned with sales goals. - Monitor campaign effectiveness, ROI, and optimize activities. Supervision of Post-Sales & Customer Service: - Oversee the management of after-sales service, ensuring customer satisfaction via internal teams or external vendors. - Establish feedback mechanisms to improve service quality and customer loyalty. Vendor & Channel Management: - Establish and nurture relationships with e-commerce partners, EBOs, and MT stakeholders. - Develop and maintain key account relationships (KAM) with major partners. Financial & P&L Management: - Conduct regular financial reconciliations related to sales, commissions, and vendor accounts. - Monitor and manage channel-wise P&L, ensuring profitability targets are met. - Analyze financial performance, identify cost-saving opportunities, and implement corrective actions. - Prepare financial reports related to sales, margins, and expenses. Reporting & Analytics: - Regularly review sales, marketing, customer service, and financial KPIs. - Provide insights, reports, and strategic recommendations for continuous growth and improved profitability. Skill & Qualification Requirements: - Bachelor's or Master’s degree in Business Administration, Marketing, Finance, or relevant field. - Minimum 7 years of experience in sales, with a strong focus on e-commerce, KAM, and P&L management. - Proven experience managing sales across e-commerce platforms, EBOs, and modern trade. - Demonstrated ability to plan and execute major sales events/promotions on e-commerce channels. - Experience in catalog/content development for e-commerce platforms. - Strong financial acumen, including experience with financial reconciliation and P&L management. - Experience supervising marketing agencies and customer service functions. - Excellent negotiation, leadership, and communication skills. - Proficiency with CRM, sales analytics, financial tools, and digital marketing platforms.