Assistant Manager - IT

Job Description

Job Purpose: To manage and support the AV (Audio Visual) systems and IT infrastructure for the manufacturing facility, ensuring seamless connectivity, system uptime, and robust IT support to enhance operational efficiency and communication. Key Responsibilities: AV Connectivity: Plan, install, and manage AV solutions across conference rooms, training halls, and production floor meeting areas. Manage video conferencing systems (e.g., Zoom, Microsoft Teams, Webex, etc.). Maintain and troubleshoot projectors, smart screens, speakers, microphones, and video walls. Coordinate with OEMs/vendors for AV equipment maintenance and AMC renewals. Ensure smooth AV support during internal and external events, trainings, and reviews. IT Infrastructure Support: Monitor and maintain IT hardware (desktops, laptops, printers, switches, routers) at the manufacturing unit. Ensure LAN/WAN connectivity and coordinate with network teams for issue resolution. Administer user access, system configurations, and hardware/software installations. Manage IT asset inventory and documentation for the facility. Implement IT security protocols and data backup systems in coordination with the corporate IT team. User Support: Act as the first point of contact for end-user IT & AV support within the plant. Address daily IT-related queries, requests, and incidents through the ticketing system. Provide hands-on training to users on AV tools and IT protocols when required. Compliance & Reporting: Ensure compliance with IT and data security policies. Maintain documentation of issues, resolutions, and system configurations. Prepare monthly reports on IT performance, downtime, and AV utilization. Qualifications & Experience: Bachelors Degree in Computer Science, Information Technology, or related field. 4–6 years of experience in IT infrastructure with a focus on AV system management. Experience in a manufacturing setup is preferred. Key Skills & Competencies: Proficiency in AV systems, networking, and IT troubleshooting. Familiarity with network and hardware tools and ITSM platforms. Strong analytical, problem-solving, and communication skills. Ability to manage vendors and service providers effectively. Attention to detail and a proactive approach to issue resolution.