1. Develop and implement quality control processes and systems to ensure product compliance. 2. Analyze manufacturing and production data to identify trends and areas for improvement. 3. Conduct root cause analysis and lead corrective and preventive actions (CAPA). 4. Monitor and report on quality performance metrics (e.g., defect rates, scrap rates). 5. Inspect and test materials, components, and finished products using precision tools. 6. Work closely with engineering, production, and supply chain teams to resolve quality issues. 7. Support internal and external audits (ISO, customer audits, etc.).

1. Plan, schedule, and execute internal audits in compliance with ISO 9001 and other applicable QMS standards. 2. Prepare and maintain audit documentation, reports, and follow-up actions. 3. Identify gaps in compliance, assess risk levels, and ensure timely closure of non-conformities. 4. Lead external audits by certification bodies and customers. 5. Work cross-functionally to drive continual improvement in QMS processes and documentation. 6. Maintain quality manuals, standard operating procedures (SOPs), and related QMS documentation. 7. Monitor QMS performance indicators and lead quality initiatives for corrective and preventive actions (CAPA). 8. Ensure compliance with company policies, regulatory standards, and customer-specific requirements. 9. Support the implementation and maintenance of quality certifications (e.g., ISO 9001, IATF 16949) 10. Knowledge on System Audit and Process Audit

Location: Bangalore Reports to: Business Head (Black+Decker) Role Overview: The Business Development & Sales Manager will oversee and supervise all sales, marketing, NPD, and after-sales activities through internal teams and external agencies. The role involves managing key sales channelsE-commerce, Exclusive Brand Outlets (EBOs), and Modern Trade (MT)and requires proven experience in e-commerce operations, key account management (KAM), financial reconciliation, and P&L responsibility. The candidate will drive strategic initiatives to achieve revenue, growth, and profitability targets, including planning and executing major sales events and catalog development for e-commerce. Key Responsibilities: Sales & Business Development: - Develop and execute sales strategies across e-commerce platforms, EBOs, and modern trade channels. - Manage relationships with e-commerce marketplaces, vendor partners, and key accounts. - Identify and onboard new vendors and partners to expand sales channels. - Collaborate with internal teams to ensure effective product placement, visibility, and delivery. - Analyze sales data to identify opportunities for growth and develop action plans. - Plan, coordinate, and execute major sales events, promotional campaigns, and flash sales on e-commerce channels to boost sales and brand visibility. - Lead catalog development for e-commerce channels, including product listing, content creation, images, descriptions, and continuous updates to optimize online presence and conversion. New Product Development (NPD): - Coordinate the launch of new products in collaboration with R&D, design, and vendor teams. - Gather and analyze market feedback to inform product positioning and improvements. Supervision of Marketing & Performance Marketing: - Oversee strategic planning and execution of marketing campaigns through agencies and internal teams. - Ensure digital, social media, and performance marketing efforts are aligned with sales goals. - Monitor campaign effectiveness, ROI, and optimize activities. Supervision of Post-Sales & Customer Service: - Oversee the management of after-sales service, ensuring customer satisfaction via internal teams or external vendors. - Establish feedback mechanisms to improve service quality and customer loyalty. Vendor & Channel Management: - Establish and nurture relationships with e-commerce partners, EBOs, and MT stakeholders. - Develop and maintain key account relationships (KAM) with major partners. Financial & P&L Management: - Conduct regular financial reconciliations related to sales, commissions, and vendor accounts. - Monitor and manage channel-wise P&L, ensuring profitability targets are met. - Analyze financial performance, identify cost-saving opportunities, and implement corrective actions. - Prepare financial reports related to sales, margins, and expenses. Reporting & Analytics: - Regularly review sales, marketing, customer service, and financial KPIs. - Provide insights, reports, and strategic recommendations for continuous growth and improved profitability. Skill & Qualification Requirements: - Bachelor's or Master’s degree in Business Administration, Marketing, Finance, or relevant field. - Minimum 7 years of experience in sales, with a strong focus on e-commerce, KAM, and P&L management. - Proven experience managing sales across e-commerce platforms, EBOs, and modern trade. - Demonstrated ability to plan and execute major sales events/promotions on e-commerce channels. - Experience in catalog/content development for e-commerce platforms. - Strong financial acumen, including experience with financial reconciliation and P&L management. - Experience supervising marketing agencies and customer service functions. - Excellent negotiation, leadership, and communication skills. - Proficiency with CRM, sales analytics, financial tools, and digital marketing platforms.

Job Purpose: To manage and support the AV (Audio Visual) systems and IT infrastructure for the manufacturing facility, ensuring seamless connectivity, system uptime, and robust IT support to enhance operational efficiency and communication. Key Responsibilities: AV Connectivity: Plan, install, and manage AV solutions across conference rooms, training halls, and production floor meeting areas. Manage video conferencing systems (e.g., Zoom, Microsoft Teams, Webex, etc.). Maintain and troubleshoot projectors, smart screens, speakers, microphones, and video walls. Coordinate with OEMs/vendors for AV equipment maintenance and AMC renewals. Ensure smooth AV support during internal and external events, trainings, and reviews. IT Infrastructure Support: Monitor and maintain IT hardware (desktops, laptops, printers, switches, routers) at the manufacturing unit. Ensure LAN/WAN connectivity and coordinate with network teams for issue resolution. Administer user access, system configurations, and hardware/software installations. Manage IT asset inventory and documentation for the facility. Implement IT security protocols and data backup systems in coordination with the corporate IT team. User Support: Act as the first point of contact for end-user IT & AV support within the plant. Address daily IT-related queries, requests, and incidents through the ticketing system. Provide hands-on training to users on AV tools and IT protocols when required. Compliance & Reporting: Ensure compliance with IT and data security policies. Maintain documentation of issues, resolutions, and system configurations. Prepare monthly reports on IT performance, downtime, and AV utilization. Qualifications & Experience: Bachelors Degree in Computer Science, Information Technology, or related field. 4–6 years of experience in IT infrastructure with a focus on AV system management. Experience in a manufacturing setup is preferred. Key Skills & Competencies: Proficiency in AV systems, networking, and IT troubleshooting. Familiarity with network and hardware tools and ITSM platforms. Strong analytical, problem-solving, and communication skills. Ability to manage vendors and service providers effectively. Attention to detail and a proactive approach to issue resolution.

Front Office Management: Greet and welcome visitors in a courteous and professional manner. Manage incoming and outgoing calls, transfer calls, and take messages accurately. Maintain a clean and organized front desk and lobby area. Visitor & Communication Handling: Maintain visitor logs and issue visitor badges. Inform concerned employees about guest arrivals promptly. Handle general inquiries and direct them appropriately. Administrative Support: Manage couriers and incoming/outgoing mails. Maintain attendance logs (if applicable) and support in basic HR/administrative tasks. Coordinate with housekeeping and pantry staff for upkeep of reception area and meeting rooms. Meeting & Event Coordination: Book and set up meeting rooms as per requirement. Assist in organizing office events or meetings when required. Record Maintenance & Supplies: Monitor stock of front office supplies and place orders when necessary. Keep records of office keys, passes, and general admin registers. Qualifications & Experience: Graduate in any discipline. 13 years of experience in a similar front office or receptionist role. Experience in corporate environments preferred.

Key Responsibilities: Conduct post-audit of vendor and employee payments , ensuring adherence to company policies, approvals, and documentation standards. Verify payments against Purchase Orders (POs), contracts/agreements, and respective approvals to ensure accuracy and policy compliance. Check for advance payments made earlier to avoid duplicate or excess payments . Identify and report any payment discrepancies or policy violations with recommendations for corrective actions. Coordinate with Retail Operations and Internal Audit teams for store audit planning, execution, and follow-up . Review and validate stock discrepancies and physical inventory reports from retail store audits. Ensure timely stock corrections and inventory adjustments in coordination with store and finance teams. Qualification: CA Inter/CMA Inter - Qualified/Pursuing

New Product Design & Development Perform 3D CAD as per the product manager needs Creation of manufacturing and inspection drawings with the application of GD&T Do things right first time and ensure error free work Creation of RPT and verification of design Interpretation of simulation results and apply the same in design Perform basic engineering calculation and studies to develop effective products Application of best practices in the design of plastic and sheet metal parts Assist Lead Engineers in documentation as per NPD process Time management and internal communication Co-ordinate with reporting Manager and timely execution of task as per plan Discussion with the reporting Manager on work allocation Cost of Product Ideating designs to help product managers develop cost-effective designs Learning and development Learning & development through internal / external training and apply the same at work

New Product Design & Development Perform 3D CAD as per the product manager needs Identify simulation areas and definition of assumptions & boundary conditions Perform appropriate engineering calculations to derive the effects and solve them Do things right first time and ensure error free work Product Lifecycle Management Perform 3D CAD to incorporate the changes Understand the customer complaints and analyze the data RCA and problem solving with proper engineering calculations and simulation Improve the product quality with address on COPQ Tooling changes and work towards ECN / ECR Time management and internal communication Co-ordinate with reporting Manager and timely execution of task as per plan Discussion with the reporting Manager on work allocation Cost of Product Develop cost-effective solution with no compromise in quality Learning and development Learning & development through internal / external training and apply the same at work

Inventory TAT to be maintained at CFA SKU Wise As per Projection Given by Product Head. Ensure orders uploaded in SAP 100%, Follow up For Stocks & Executing 100% Fill rate without sale loss. Orders Should Execute With in 48hrs From Warehouse. Zero customer complaints On: Scheme Updation/Delivery TAT/Transit Damages & Short Receipts Ensure Sales Return processed with approvals and clearing of CN to Customers with in 72 Hrs of Receipt of Stocks at Warehouse. Daily/weekly/monthly reports updation Role & responsibilities

Responsibilities 1. Plan and develop merchandising strategies that balance customers expectations and companys objectives. 2. Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock 3. Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales 4. Maximize customer interest and sales levels by displaying products appropriately 5. Produce layout plans for stores and maintain store shelves and inventory 6. Forecast profits/sales and plan budgets 7. Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc. 8. Build constructive customer relationships and team with channel partners to build pipeline and close deals 9. Remain up to date with industry’s best practices Requirements 1. Proven working experience in merchandising 2. Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate 3. Up-to-date with the latest merchandising trends and best practices 4. Excellent verbal and written communications skills 5. Strong listening, presentation and decision-making skills

Job Summary: We are looking for a passionate and self-driven HR Executive Recruiter to join our Human Resources team. The ideal candidate will assist in the recruitment process, from sourcing and screening to scheduling interviews and ensuring a smooth hiring experience for candidates and hiring managers. Key Responsibilities: Assist in end-to-end recruitment for entry- and mid-level roles. Understand job descriptions and identify suitable candidates. Source candidates through job portals (Naukri, LinkedIn, etc.), employee referrals, and social media. Screen resumes and conduct initial telephonic interviews. Schedule interviews with relevant stakeholders and follow up on feedback. Maintain and update the recruitment tracker and database. Coordinate with candidates for documentation and onboarding. Support in campus recruitment and job fairs when needed. Maintain candidate communication and ensure a positive candidate experience. Assist in HR documentation and other administrative tasks. Key Skills: Strong communication and interpersonal skills Good understanding of recruitment processes Basic knowledge of job portals and sourcing techniques Ability to handle multiple tasks and meet deadlines Proficient in MS Office (Word, Excel, PowerPoint)

Position/Title Projects Exe Reporting to Regional Manager - Projects Job Purpose End to end execution to make the Store operational Work with cross functional team for Store rollouts Role, & Responsibilities Store Launch Create a customized store-wise roll out plan post selection of location. Work closely with vendors and their teams, ensure timely execution Collaborate with Marketing for creation of customized store-wise plan of layout, product offering and branding & visual merchandizing in alignment with the brand strategy Collaborate with Finance & Admin for creating the Store blueprint (from location to interiors etc.) with detailed costing Launch of the Stores as per the plan, guidelines and timelines. Implement and monitor effective contracts and agreements for retail acquisition. Ensuring Compliance standards as per the company norms for Operations. People Management Lead the communication of progress on date with all the stakeholders Communicate effectively with other functions for smooth execution of plan Keep in touch with the Retail Team & sharing the progress Key Performance Measures Launch of Store as per plan, in scheduled time Cost (pre-launch + launch) per Store Execution time per Store launch

Position/Title Area/Regional Manager Retail Reporting to Head Retail / Regional Head Job Purpose This position is responsible for handling Retail Sales for Stores in the allocated territory. Also responsible to develop the territory and add new Retail Stores Role, & Responsibilities Includes, but not limited to: Ensure the sales are based on the goals and objectives as defined by the Management as per Business Plan. Generating & activating property agents/brokers Work closely with the agents/property brokers to identify the right location for opening Store. Responsible for reaching out to new areas and add more stores in the territory, as per the Business Plan Launch of the Stores as per the plan, guidelines and timelines. Plan and achieve the organizational goals as set in the annual plan-in terms of volumes, conversion, and overall growth of the organization. Ensuring that Stores achieve the Sales as per business plan To Travel as per Fixed Journey Cycle to stores and review forecasts To Offer support in identifying, recruiting and training of Sales staff as required. Ensuring the listed SOPs and procedures are followed at Stores Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained Weekly Sales review with the store Managers and initiating corrective actions. Plan and implement sales promotional activities Key Performance Measures Overall success of this role will depend on the following measures but not limited to: % variance in actual v/s planned territory Sales plans and budgets Stores and Territory Sales performance New store openings Retail Sales against Targets MIS Reporting Sales promotion activities implementation Experience & Preferred Skills Full time Graduate / Post Graduate from a reputed institute Min 4 years of experience in the Retail/Sales of Homeware/Apparel/Accessories Should have an experience in Retail sales, Channel development, Distribution Management. Ability to drive team sales/targets. Good in collaboration and team work Good communication, self-motivated and good negotiation skill Excellent inter personal skills to engage effectively with external and internal team member. Ability to work in cross functional teams with tight deadlines

Position/Title Manager Product Gilma Reporting to Chief Growth Officer Job Purpose This position is responsible for planning, ordering and managing complete lifecycle of all Gilma products Role, & Responsibilities Includes, but not limited to: New Product plan & Pricing, Cost-Benefit Analysis, Industry Analysis Responsible for Demand Forecasting, Planning, for existing and new product launches Responsible for Gross Margin, Control COGS and Inventory levels of the Brand Maintain a status dashboard for all portfolio products to ensure timely delivery Coordination with local and global procurement/R&D team for product conceptualization & development. Coordination with service team for gathering product feedbacks from market (such as defect rates etc.). and then work with vendors/factories to ensure corrections in product quality Liaise with vendors and manufacturers for RM, FG and packaging Collaborate with Brand, Product, SCM teams to deliver category performance Keep internal stakeholders like management, Sales team, trade, Customer care updated with all product information. Key Performance Measures Overall success of this role will depend on the following measures but not limited to: New product Development & timely launch Inventory control Ensure that the company earns planned Gross Margin Ensure all-time availability of NOOS and Core items

Job Title: Backend Support Service Escalations & Coordination Location: Bangalore – Head Office Department: After-Sales Service Industry: Consumer Durables / Kitchen Appliances Company: Stovekraft Ltd Role Objective: To provide backend support for after-sales service operations by managing escalations, coordinating with internal teams, handling customer complaints (email & social media), and ensuring timely communication and resolution to maintain customer satisfaction and service quality. Key Responsibilities: Handle customer complaints received via email and social media platforms (Facebook, Instagram, etc.) Coordinate with internal departments like Field Service, Logistics, and Authorized Service Centers (ASC) to ensure timely resolution. Track unresolved issues and escalate to relevant teams to ensure closure within TAT (Turnaround Time). Maintain daily escalation logs , MIS reports, and dashboards for management reporting. Assist in the execution and monitoring of After-Sales Service projects (new process rollouts, pilot programs, etc.). Communicate effectively with external partners, service vendors, and internal stakeholders to ensure issue resolution and feedback implementation. Ensure daily follow-ups for open complaints and maintain strong customer satisfaction metrics. Requirements: Education: Any Graduate (background in technical/customer support preferred) Experience: 1–3 years in Customer Support, Service Coordination, or Social Media Escalation Handling Skills: Strong written & verbal communication Proficiency in Excel , email etiquette, and CRM/ticketing tools (e.g., Zendesk, Freshdesk) Good coordination, follow-up, and problem-solving skills Customer-focused mindset with a proactive approach Perks & Benefits: Opportunity to work with a leading kitchen appliances brand Exposure to tech-enabled support systems & real-time consumer handling Involvement in cross-functional coordination and customer satisfaction improvement initiativesRole & responsibilities Preferred candidate profile

Position Title : Legal Executive Location : Bangalore City Department : Legal KEY RESPONSIBILITIES: 1. Trade License Management Ensure timely application, renewal, and compliance of all trade licenses and permits relevant to business operations. Liaise with regulatory authorities, consultants, and internal departments to obtain and maintain statutory licenses. Maintain a tracker for all licenses with renewal dates and compliance status. Handle queries and inspections related to trade licenses from government authorities. KPI Indicators : % of licenses renewed on time Compliance deviations reported Number of escalations avoided 2. Invoice Clearance Process Review and validate vendor and legal service invoices in coordination with finance and business units. Verify supporting documents, agreement terms, and approval workflows before processing. Maintain tracker for invoices under review, pending approvals, and cleared payments. KPI Indicators : TAT for invoice processing Accuracy in validation Escalation or rework instances 3. Drafting and Reviewing Agreements Draft, review, and vet routine contracts such as NDAs, vendor agreements, service agreements, lease deeds, franchise agreements, etc. Ensure contracts are legally sound and aligned with business requirements and company policies. Coordinate with business teams for contract finalization and execution. KPI Indicators : Number of contracts reviewed/drafted Legal deviations or risk flagged Timely turnaround in contract finalization 4. Legal MIS and Documentation Prepare monthly and quarterly Legal MIS reports for management review, including litigation status, contract tracker, license status, and invoice status. Maintain organized records of legal documents (both digital and physical). Assist in audits and due diligence by providing relevant legal data and documentation. KPI Indicators : Accuracy and timeliness of MIS reports Compliance with documentation protocols Readiness during audit reviews 5. Coordination and Support Provide day-to-day support to internal teams on legal and compliance-related queries. Coordinate with external counsels or consultants as required. Follow up on litigation matters and maintain litigation tracker in coordination with senior legal personnel. 6. Behavioral & Soft Skills Good communication and interpersonal skills High attention to detail and ability to work independently Time management and multi-tasking ability Confidentiality and professional ethics in handling sensitive documents