Business Excellence

About the job

PURPOSE OF THE ROLE:

The key purpose of the role will be to manage the end-to-end process of activities involved in post supply of goods to institutions like managing the credit note process, ensuring accurate and timely issuance of credit notes, analytics of PDCN (Product discount credit note) and overseeing various commercial activities related to pricing, discounts, and promotional offers. Additionally , this role will also oversee the functioning of India Quotation documentation process which manages tender activities for Trade teams.

Our Team

The position is responsible for timely issuance of PDCN with accuracy and analytics of the claim settlement data for driving efficiency and recommending course corrections.

Main responsibilities:

Role

• Customer insights & planning
  • Checking and validation of the claim settlement documents for issuance of PDCN.
  • Coordinating with internal stakeholders such as Supply Chain, Finance, and external partner to ensure timely approval of claims by all stake holders.
  • Monitoring performance of external vendor (DHL) and recommending KPI’s for driving efficiency.

• Impact & Influence
  • Timely settlement of PDCN with accuracy.
  • Efficiently addressing the queries from field colleagues related to claim settlement.
  • Efficiency in settlement of disputes related to claim settlement with external vendor(DHL) and distributor
• Managing India Quotation activities
  • To Ensure proper documentation for qualification of submission and processing the Documents by India quotation team.
  • Ensuring timely submission of Tenders by India quotation team.

• Key Responsibilities

Credit Note Management:

• Oversee the issuance and processing of credit notes, ensuring accuracy and compliance with company policies and relevant regulations.

Dispute Resolution:

• Address and resolve customer disputes and claims related to credit notes, working closely with sales and customer service teams to ensure customer satisfaction.

Commercial Operations:

• Manage and optimize commercial processes related to pricing, discounts, and promotional offers, ensuring alignment with business objectives and profitability targets.

Financial Analysis:

• Conduct regular analysis of credit note transactions and commercial activities to identify trends, discrepancies, and areas for improvement.

Compliance:

• Ensure all tendering activities and credit note settlement comply with company policies, industry regulations, and legal requirements.

Continuous Improvement:

• Identify and implement process improvements to enhance the efficiency and effectiveness in regular operations.

Managing India Quotation activities:

• Ensuring timely submission of Tenders by India quotation team.

About you

List here ideally the must-haves criteria to be successful on the role. Don’t forget: the less criteria you will request, the more diverse candidates you will get in the pool.

• Experience: (avoid asking for a minimum number of years of experience)
• Soft skills:
• Technical skills:
• Education: (not mandatory)
• Languages:

Experience:

Proven experience (typically 5+ years) in finance department with an experience in handling financial calculations, analytics and pricing activities. Good SAP Knowledge and other ERP knowledge.

Competencies & Skills

Solution Centric approach:

Being keen and quick in understanding and dealing with a " situation" (risks and opportunities) in a manner that is likely to lead to a good outcome. • Requires collaborative and networking skills to get the job done efficiently and effectively , Tender Strategy understanding is equally important coupled with its execution. Excellent communication, writing, and presentation skills with the ability to collaborate effectively across departments. Strong analytical and problem-solving skills with attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Customer insights & planning

Liaising with key stake holders with clear understanding of the requirements and collaborating to deliver the task with accuracy within the stipulated time frame.

Skills Required

MS Office: Proficient in excel and word.

Record keeping Ability: Ability to organize and keep records of the documents.

Achievement oriented: Drive and passion to accomplish goals, and always striving to

improve processes and be more efficient.

Teamwork & Collaboration: Collaborate internally to build strong internal and external.

customer relationships. Good collaborator and can effectively work cross-functionally.

Monitoring & evaluation: Creating and maintaining tracking systems in place for future reference.

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