Associate/Senior Associate - Business Development and Member Experience Job Description Who we are Verona is an authenticated matchmaking community designed exclusively for the modern, global Indian. We’re on a mission to foster fulfilling partnerships that last lifetimes. In a country where dating app disillusionment abounds, Verona makes the matchmaking process delightful—and effective. Verona was founded by two serial entrepreneurs Mr. Poshak Agrawal and Mr. Rahul Subramaniam, and backed by some of the biggest names in global technology, such as Mr. Michael Novogratz (ex-Fortress Investment Group, CEO of Galaxy Group Investments) & Mr. Rishi Jaitly (ex-Twitter CEO for Asia, Middle East, and Africa). Security and Science make the basis of Verona where before matchmaking there will be Fintech-grade authentication to ensure fraud detection. Through a deep appreciation for the science of compatibility, with Verona, we will be using AI for matchmaking based on an individual's core & shared values. The 3 S’s of Verona - Standards, Security, and Science Role Overview: As an Associate/Senior Associate in Business Development and Partnerships, your primary responsibility will be to convert qualified leads into Verona members. You will also focus on selling events to both existing community members and potential new customers, ensuring the growth of our vibrant community. You will be a crucial player in driving customer acquisition and building strong partnerships. Key Responsibilities: First Point of Contact for Verona Members – Serve as the primary representative for verified members, guiding them through the onboarding process and providing necessary assistance to enhance their experience. Resolving Customer Queries Efficiently – Address customer inquiries with prompt and accurate solutions, ensuring a seamless experience and building trust with potential and existing members. Member Experience & Satisfaction – Understand and acknowledge customer concerns with a personalized approach, ensuring they feel valued and supported throughout their journey. Lead Conversion – Engage with prospective customers to understand their needs and guide them through the process of becoming a Verona member. Follow-up & Retention – Maintain ongoing engagement with leads and clients, ensuring a smooth onboarding process and long-term retention on the platform. Market Research – Continuously monitor market trends and competitor activities to adapt and improve sales strategies. Reporting – Track and report on KPIs related to lead conversion, membership sales, and event revenue. Membership Sales – Sell Verona’s exclusive membership packages to individuals, emphasizing the benefits and unique experiences the platform offers. Customer Acquisition – Implement strategies to attract new customers, leveraging both digital and offline channels. Partnerships – Develop and nurture relationships with key stakeholders, organizations, and influencers that can help expand Verona’s community and reach. Key Qualifications: Strong communication and interpersonal skills with a persuasive and customer-oriented approach. Ability to think strategically and execute on sales and partnership initiatives. Comfortable working in a fast-paced, dynamic environment with targets and deadlines. Demonstrated ability to build relationships and network with a variety of individuals and organizations. Familiarity with CRM tools and sales tracking software is a plus. Preferred Experience: 2-3 years of experience in business development, sales, or a related field. Experience in a community-driven environment is a bonus. Check out our social media handles- Linkedin Instagram Youtube Show more Show less