Business Development Manager

Role & responsibilities

Key Responsibilities

• Conducting

  market analysis and identifying potential customers

  in the market.

• Planning the Business strategies

  for the assigned region and targeting the key customers.
• Sales manager should be

  well versed with

  Ocean Freight

  (Imports and Exports)
• Promoting the company products and services in every form to ensure

  promotion and sales

  of our possibilities.
• To identify

  what best services and rates we can offer to our VIP customers

  based on their needs and helping teams to communicate and reach out to customer on our unique offerings and special features.
• Maintaining the

  existing customer relations

  as well as expand our customer base with new ones, whilst keeping your customer portfolio up to date.
• Visiting the

  existing and potential customers

  to understand their needs and built with the operational team a customized solution that perfectly fits with customers requirements.

• Collecting data from potential /existing customers and

  other sources on

  competitor moves

  , business lost to competitors, reasons and providing long term solutions to these issues under guidance from President Business Development.
• Building

  strong relationships with the high value key accounts

  (existing /potential) in the region to enhance the revenue potential in coordination with the customers and liners.

• Securing the customer-generated revenues

  and serve as the main entry point for ocean freight both internally and externally.

• Sales activities will be divided between primarily

  External sales (i.e. customer visits) and internal sales

  (i.e. acquisition by phone both warm & cold).
• Participating in the

  elaboration of the sales offer

  and discussing with the customer about the terms and conditions of the contract.
• Ensuring the

  follow-up until the payment is received

  and you may need to take part in the commercial management and settlement of claims outstanding
• Expected to

  work closely with the customer service team

  to develop supply chain solutions.
• Expected to

  monitor the progress of the shipment

  until the destination. You participate to the contract setting and monitor customers payments with the Collection Desk.

• Coordinating with teams

  for

  tasks compliances of various internal

  teammates in CS, by offering guidance on trouble shooting and tracking the deal till completion.

• Solving deadlocks

  in pricing decisions and taking final decisions in view of long-term business perspective.

• Synching with other Senior members and Branch Manager/Management if required

  for sharing best practices, dos and donts, generating cross leads if any.

• Provide periodic updates and MIS reports

  to the Management for monitoring the business.
• Ensuring

  appropriate processes to collect customer feedback

  periodically and use the information for improving service levels and customer relationships in the region.

• Providing the team appropriate technical information on shipments and other customer specific information.

• Preparing and submitting reports as per the requirement of the seniors with details related to:
• Monthly lead generation and booking from region
• Booking projections
• Sales visit updates/customer feedback
• Market intelligence/competition analysis reports
• Submitting accurate information as per the management requirement and help the top team with own views, information and insights for accurate business decision making.
• Providing customer feedback and service levels to the management to top management and help in taking decisions related to improvement.

Preferred candidate profile

Special physical, psychological and work life balance demands of the role if any

The role requires Significant amount of travelling with in and out of the city . The role involves continuous coordination related demands and stressful situations arising from balancing interests of different stakeholders having diverse priorities.

Educational Qualifications/Exp.

Graduate or post-graduate with technical qualification

Technical/ Functional Knowledge and skills

Knowledge about Shipping and Logistics, especially Freight Forwarding industry. He Should be fully conversant with the shipping procedures and documentation. Exposure to socio cultural aspects of the assigned region and culture.

Good network within Global Freight Forwarding companies.

Behavioural and Leadership competencies

1. Sales Orientation

2. Problems Solving Skills

3. Negotiation Skills

4. Cross Cultural Astuteness