Business and Portfolio Operations Manager (Billing & Product Finance)

Job Description

The Manager for Business and Portfolio Operations within the Issuing Solutions Digital Product team will play a crucial role in ensuring efficient and smooth operations of the Digital Enablement business This position demands a strong focus on maintaining business infrastructure across various digital initiatives including financial planning and analysis billing processes executive program dashboard development and strategic initiatives like new product pricing and upsell strategies Additionally the Consultant will serve as a Subject Matter Expert SME and champion of Product Lifecycle Management PLM within Digital Products implementing and supporting the PLM framework The Consultant will collaborate closely with cross functional teams to prepare for internal presentations and address client requests This position reports to the Head of Digital Enablement Business and Portfolio Operations and requires excellent project management skills adaptability and proactive problem solving abilities. Key Responsibilities Product Lifecycle Management PLM Champion Implement PLM across DE products by providing day to day support on processes templates and tools including Jira Align Collaborate with Global VAS Operating teams to continuously improve PLM processes and provide feedback Manage regional specific PLM requirements including supporting the regional intake prioritization and launch forums processes Delivery of DE Product Priorities Proactively track and report on the delivery of DE product priority initiatives Provide visibility and transparency to DE product team and stakeholders Support incremental investment business cases as needed Business Operations Develop and maintain monthly management dashboards for Digital Enablement DE Lead operational activities within the department including the monthly Digital Enablement billing processes reviewing validating and submitting manual billing adjustments billing automation projects and updates to financial modeling Identify and address potential gaps or areas for improvement in existing systems processes and policies collaborate with cross functional teams to implement necessary changes This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Preferred Qualifications 8 or more years of relevant work experience with a Bachelor Degree or 6 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD Strong project management skills with the ability to handle multiple projects and initiatives simultaneously. Excellent analytical and problem-solving abilities. Ability to work effectively in a cross-functional team environment. Proven track record of identifying and implementing process improvements. Flexibility and adaptability to changing priorities and projects.