Business Analyst

Job Title: Business Analyst (SaaS / CRM Products)

• Experience: 2-4 years (Minimum 1 Year in SaaS Industry)
• Location: Chennai (Work from Office)
• Notice Period: Immediate Joiner to 30 Days
  

About SANeForce

Sales Force Automation (SFA)

Distribution Management System (DMS)

Payroll Management

Pharmaceutical, Healthcare, Diagnostics, FMCG, Consumer Goods, and Dairy

Role Overview

Business Analyst with strong experience in SaaS-based or CRM products

full-time, work-from-office role in Chennai

Key Responsibilities

• Engage with clients to gather, analyze, and document business requirements.
• Evaluate current business processes and recommend SaaS/CRM-based improvements.
• Work closely with Development, QA, Product, and Implementation teams to ensure successful project delivery.
• Create functional specifications, workflows, wireframes, and user documentation.
• Conduct product demos, client training sessions, and requirement workshops.
• Monitor project timelines, track progress, and support delivery milestones.
• Participate in solution validation as part of the QA and UAT processes.
• Ensure alignment between client needs and product capabilities.
  

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or related fields.
• Minimum 1 year of experience as a Business Analyst in a SaaS or CRM product environment.
• Strong analytical, problem-solving, and process-mapping skills.
• Excellent communication and stakeholder-management abilities.
• Ability to translate complex business needs into clear, actionable requirements.
  

Preferred Qualifications

• Understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
• Experience working with Pharma, FMCG, or Healthcare domain is a plus.
• Ability to work independently with a proactive and learning mindset.
• Experience in supporting SaaS product implementations or enhancements.
  

Perks & Benefits

• Opportunity to work on high-impact SaaS and CRM solutions used by global clients.
• Collaborative and growth-oriented work culture.
• Exposure to multiple domains and cross-functional teams.
• Career advancement opportunities within a fast-growing tech organization.