Business Analyst - Salesforce

About the Role

We are seeking a Business Analyst with hands-on experience in Salesforce, coupled with strong skills in Quality Assurance (QA) and Project Coordination. The ideal candidate will work onsite at the client’s office in Jaipur, engaging directly with stakeholders to gather requirements, ensure delivery quality, and coordinate between business and technical teams. Prior experience in the Lending & Loans domain will be highly preferred.

Key Responsibilities

Act as a bridge between client stakeholders and the technical team for Salesforce-related initiatives.

Gather, document, and analyze business requirements, ensuring alignment with business goals.

Perform functional testing, UAT coordination, and validation of Salesforce implementations.

Track project milestones, prepare status reports, and support project governance activities.

Coordinate with cross-functional teams to ensure timely and quality delivery.

Support change management and training initiatives for end-users.

Required Skills & Experience

3–5 years of experience as a Business Analyst, with exposure to QA and Project Coordination.

Strong understanding of Salesforce platform (functional knowledge, user stories, workflows, reporting).

Experience in Lending & Loans domain (preferred).

Ability to prepare and execute test cases, manage UAT cycles, and ensure defect closure.

Excellent communication, documentation, and client-facing skills.

Strong analytical and problem-solving abilities with attention to detail.

Nice to Have

Salesforce Admin or Business Analyst certification.

Experience working in Agile/Scrum delivery models.

Exposure to integration projects in financial services