Business Analyst

In this position, you will be responsible for managing project plans and project work. Your key tasks will include executing functions such as requirement gathering, documentation, and system design for Pragmatic Techsofts OpenERP implementation projects for clients. It will be your responsibility to ensure correct delivery and training during the handover of the implementations. Your role will also involve gathering requirements and understanding customer expectations regarding features and functionalities. You will need to analyze the disparities between the requirements and the current available functionality and collaborate with the development team to design solutions to bridge the gap. Additionally, you will be required to prepare documentation, including timelines and costing, create end-user manuals and training videos, test the application to verify functionality, and provide onsite training and implement the system at the client's side. Desired Skills & Expertise: - Client Management - Manages day-to-day client interaction, sets and manages client expectations - Develops lasting relationships with client personnel - Communicates effectively with clients to identify needs and evaluate business solutions - Seeks opportunities to increase customer satisfaction and deepen client relationships - Builds a knowledge base of each client's business and objectives - Facilitates team and client meetings effectively - Holds regular status meetings with the project team - Communicates project information to superiors - Delivers engaging presentations - Resolves and escalates issues in a timely manner - Understands how to communicate difficult/sensitive information tactfully - Proven experience in performing all Project Manager responsibilities - General understanding in programming and databases - Familiarity with Internet, Intranet, Extranet, and client/server architectures - Awareness of new and emerging technologies and their potential application on client engagements - Strong ability to work in a team environment - Interest in mentoring junior staff Benefits: - Competitive Salary - Onsite Opportunities - Challenging Projects - Great Learning Environment - Good Work-Life Balance,