Business Analyst( Post Sales )

Company Description

Mtoag Technologies is a UKAS ISO 9001:2008 Certified global software development company, delivering software development, web design, development, and IT outsourcing services tailored to business needs. With operations in the USA, Canada, Europe, and India, we proudly serve over 2000 satisfied customers. Mtoag Technologies specializes in integrating innovative IT solutions and web design to boost business performance. Our skilled web strategists provide clients with cost-effective, high-quality solutions that enhance business effectiveness. Our goal is to maximize the return on customers' technology investments by developing and deploying customized, scalable solutions that integrate smoothly into existing environments.

Role Description

This is a full-time on-site role for a Business Analyst (post-sales) located in Jaipur. The Business Analyst will be responsible for assessing business processes and requirements, communicating with stakeholders, and providing analytical support. This role involves gathering and documenting business requirements, understanding business processes, and facilitating communication between stakeholders and technical teams. Additionally, the Business Analyst will be involved in post-sales support to ensure customer satisfaction and successful project implementation.

Key Responsibilities:

• Act as the primary point of contact for clients after the sales handover.
• Understand client business processes, objectives, and challenges to align delivered solutions.
• Gather, document, and validate functional and non-functional requirements for implementation.
• Coordinate with product, development, and support teams to ensure timely delivery.
• Create process documentation, user guides, and training materials for clients.
• Facilitate user acceptance testing (UAT) and obtain client sign-off.
• Monitor post-implementation performance and recommend process improvements.
• Resolve post-delivery queries and ensure high customer satisfaction.
• Maintain strong relationships with clients to identify upsell or cross-sell opportunities.
• Collaborate with internal teams to share client feedback for product enhancement.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 1+ year of experience in Business Analysis, preferably in a post-sales or client delivery role.
• Strong understanding of business process mapping and requirements gathering.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proficiency in tools like MS Office, JIRA, Confluence, or CRM systems.
• Knowledge of SDLC and Agile methodologies.

Preferred Qualifications:

• Experience in [industry-specific domain, e.g., SaaS, IT services, finance].
• Relevant certifications (CBAP, Agile BA, or similar).
• Experience in customer success, onboarding, or solution implementation roles.

Salary - upto 30k (based on interview)

Experience - 1 year

5 Days Working

Interview Mode - Face to Face

Location - Sodala, Jaipur (work from office only)

Interested candidates are encouraged to submit their resume on hr@mtoag.com or WhatsApp 8302298063....