Business Analyst-Operations

Position Summary The Business Analyst (BA) is responsible for analyzing, streamlining, and optimizing healthcare business processes across the visa medical function, ensuring strict compliance with standard operating procedures (SOPs), maintaining data integrity, supporting workforce management (WFM), and delivering operational excellence across all international touchpoints.

The role acts as a vital link between cross-functional teamsincluding medical operations, IT, data, and complianceto enable process improvements, ensure high-quality service delivery, and meet the organizations business goals.  

Key Responsibilities:

Process Analysis & Improvement Map existing operational workflows for visa medical services; identify inefficiencies and areas for enhancement. Analyze, recommend, and drive implementation of process improvements that ensure strict SOP compliance and quality control. Develop, maintain, and regularly review SOPs for visa medical operations; ensure documentation is up-to-date and accessible. Conduct routine SOP audits and facilitate corrective action planning for non-compliance.  

Data Management & Reporting Collect, validate, and analyze operational data related to patient throughput, service turnaround times, and resource utilization.

Design and generate reports/dashboards to track KPIs such as closure rates, service quality, WFM statistics, and audit results.

Support decision-making and process improvement projects through insightful data analysis, trend identification, and actionable recommendations.

Workforce Management (WFM) Analyze staffing schedules and resource utilization data to optimize workforce planning and deployment.

Monitor staff productivity, recommend adjustments to ensure optimal patient flow, and support capacity management.  

Stakeholder Engagement & Communication Act as a liaison between operational, technical, and compliance teams to accurately capture business requirements and translate them for solution development. Organize and lead meetings with stakeholders to solicit feedback, communicate business requirements, and ensure alignment on operational objectives.

Foster a culture of quality, compliance, and continuous improvement through effective communication and training initiatives.

Project & Change Management Lead or support the implementation of new systems, tools, or process changes, ensuring successful adoption across countries.

Facilitate training and onboarding of team members to new SOPs, workflows, and digital tools as needed.  

Qualifications & Skills:

Bachelors or Master’s degree in Healthcare Administration, Business Administration, Information Systems, or a related field. 5+ years’ experience as a Business Analyst, ideally within healthcare operations or visa medical services in international settings.

Proven experience in process mapping, SOP development, and operational audits within a healthcare context.

Strong analytical skills, with proficiency in tools such as Excel, Power BI, Tableau, or equivalent for data analysis and reporting. In-depth knowledge of data management best practices, workforce management methodologies, and quality assurance in healthcare.

Excellent communication and stakeholder management skills; able to drive cross-functional collaboration in a multicultural environment. Detail-oriented with a strong commitment to quality, compliance, and continuous improvement.

Experience with digital health platforms, ATS, and relevant compliance tools is an advantage.  

Preferred Attributes Experience working in a multi-country healthcare business, especially in the fields of visa medical/occupational health. Knowledge of international healthcare regulations and accreditation standards.

Experience with process automation or digital transformation in healthcare.

If you think you are the right fit or you have a relevant fit person in your network please apply on varanjotk@nurturehire.com