Business Analyst (Healthcare / EHR / RCM)

Company Description

eMedicalPractice, based in Delray Beach, Florida, is a healthcare technology company that has been providing innovative solutions since 2008. The company offers a suite of integrated and customizable enterprise tools, including Electronic Health Records (EHR), Practice Management, Telemedicine, Revenue Cycle Management, Billing, and Patient Engagement platforms. Trusted by healthcare practices of diverse sizes and specialties across the United States, eMedicalPractice’s solutions are designed to eliminate workflow inefficiencies and enhance patient care. The company is dedicated to empowering healthcare professionals with advanced tools for improved operational efficiency and care outcomes.

Title

Experience

Role Description

This is a full-time, on-site Business Analyst role located in Mangalagiri. We are looking for a hands-on Business Analyst with strong experience in US Healthcare (EHR, PM, RCM) who can write clear, developer-ready specifications without supervision. The Business Analyst will be responsible for analyzing business needs and processes, translating them into actionable business requirements, and providing insights to enhance operational efficiency. The role includes collaborating with teams to optimize business processes, ensuring clear communication between stakeholders, and driving solutions for EHR and Revenue Cycle Management (RCM) systems. The Business Analyst will also ensure the seamless integration of healthcare management tools while maintaining alignment with organizational goals.

This is NOT a coordination-only or managerial BA role.

We need someone who can think, analyze, and write at a production level.

If you have worked only in AR/RCM operations without documentation or BA responsibilities, this role is not a fit.

Core Responsibilities

• Write BRDs, FRDs, Use Cases, User Stories, Gherkin AC, process flows, UI/UX specs

• Break complex requirements into clear developer-ready stories

• Document business rules, validations, field mappings, and exception handling

• Work closely with Engineering, QA, and Product to ensure clarity and completeness

• Create workflow diagrams and functional specifications

• Analyze and document scheduling workflows (day/week/month views)

• Support multi-tenant EHR/RCM features: eligibility, claims, appointments, demographics

• Validate requirements with stakeholders (providers, admin, billing teams)

• Review API behavior and help map UI requirements to backend logic

• Assist QA team with acceptance criteria, test scenarios, and UAT clarity

Mandatory

• 3 to 6 years experience as a Business Analyst in US Healthcare

Hands-on experience writing:

• Use Cases

• User Stories

• Acceptance Criteria (Gherkin)

• Functional/Technical Specifications

Strong understanding of:

• Smart on FHIR

• EHR/PM workflows

• Appointment scheduling

• Eligibility (270/271)

• Basic claims/RCM (837/835 lifecycle)

• Provider, location, and template-based scheduling rules

• Excellent written and verbal English

• Ability to think in flows, rules, validations, and edge cases

• Comfortable working directly with developers

Nice to Have

• Understanding of HL7/CCD/CCDA/FHIR

• Experience with multi-tenant SaaS software

• Experience in matrix teams or fast-moving product environments

• Exposure to PBM, Care Management, or Medicaid

• Experience with SQL basics (not mandatory)

Not a Fit If You

• Worked only in AR/RCM operations without BA documentation

• Are a senior BA who does only stakeholder meetings, not writing

• Need micromanagement or hand-holding to write specs

• Cannot produce structured documents quickly

• Depend on templates/AI for every answer