Business Analyst (Franchise Operations)

Business Analyst (Franchise Operations)

Gurugram

About the Role

We are looking for an experienced and analytical Business Analyst & Operations professional to join our team at Heads Up For Tails. This role requires a strong understanding of retail business operations,

data-driven decision-making, and cross-functional coordination. The ideal candidate will analyse business performance, optimize replenishment cycles, and support operational efficiency across

franchise stores.

Key Responsibilities/What You Will Do

• Franchise Coordination: Serve as the primary point of contact for franchise stores, ensuring smooth communication, operational support, and timely resolution of queries or issues.
• Inventory & Replenishment Management: Monitor stock levels across franchise stores, analyze sales trends, and coordinate with supply chain teams to ensure timely and accurate replenishment cycles.
• Data Analysis & Reporting: Collect, analyze, and interpret sales and operational data using Excel and Power BI to generate actionable insights and performance dashboards for decision-making.
• Business Operations Support: Assist in implementing and monitoring operational processes, ensuring adherence to SOPs, and supporting initiatives aimed at improving franchise performance and efficiency.
• Cross-Functional Collaboration: Work closely with merchandising, supply chain, finance, and IT teams to streamline operations, enhance store performance, and address franchise requirements effectively.
• Compliance & Documentation: Maintain accurate franchise data, reports, and records while ensuring compliance with company policies, brand standards, and operational guidelines.

Qualifications & Skills/What You Need

• Bachelors degree in business administration, Commerce, or a related field.
• 2+ years of experience in business analysis or retail operations.
• Strong analytical and communication skills with an ability to translate data into actionable insights.
• Hands-on experience with MS Excel (Advanced Functions) and Power BI.