Business Analyst

Business Analyst

Key Responsibilities

• Analyse and evaluate existing SSC business processes; identify inefficiencies and recommend improvements.
  
• Lead and support

  business transformation projects

  , ensuring alignment with strategic goals.
• Document functional specifications and collaborate with technology and transformation teams for implementation.
  
• Collect, interpret, and analyse data to support decision-making and process redesign.
  
• Design and develop dashboards/reports in

  Power BI

  (DAX, Power Query, data modelling).
• Ensure accuracy, consistency, and integrity across reporting platforms.
  
• Translate raw data into actionable insights aligned with business goals.
  
• Manage and deliver process improvement and transformation initiatives on time and within budget.
  
• Gather business requirements, create specifications, and develop process flow diagrams.
  
• Work closely with stakeholders to validate requirements and data models.
  
• Prepare and present findings, recommendations, and progress updates to senior management.
  
• Provide deployment support and resolve data quality issues.
  
• Collaborate with IT and

  transformation teams

  to roll out new technologies and systems.
• Deliver training and support to SSC staff for smooth adoption of new tools and processes.
  

Education, Skills & Experience

• Bachelors degree in

  Business, Finance, Economics, Statistics, Computer Science, or related field

  (MBA/certification is a plus).
• 3–5 years of

  Business Analysis and transformation experience

  , preferably within a Shared Services environment.
• Advanced knowledge of

  Power BI

  (DAX, Power Query, data modelling).
• Proficiency in

  Excel, SQL, Database Management

  , and other data analysis tools.
• Strong understanding of

  business processes, KPIs, process improvement, and transformation methodologies

  .
• Excellent problem-solving, documentation, and stakeholder management skills.
  
• Ability to work independently with minimal supervision.
  

Personal Attributes

• Detail-oriented

  with the ability to keep a big-picture perspective.

• Proactive

  and self-driven approach to problem-solving.

• Collaborative team player

  , skilled in cross-functional coordination.

• Adaptable

  to dynamic and fast-paced environments.