Business Analyst

As a Business Analyst (ITSM) at Northern Trust in Pune, your primary responsibility will be to support the bank's IT Production Stability initiatives. You will need to have 7+ years of overall Business Analyst experience with specific expertise in Incident Management and Problem Management for 3-5 years. A bachelor's degree in business, accounting, IT, or related field is required. Your communication skills must be excellent as you will be liaising between business and IT groups, presenting ideas to senior management, and creating reports using tools like ServiceNow, PowerBI, and Microsoft Office. Key Responsibilities: - Identify key themes and opportunities to enhance IT production stability - Data mine ServiceNow Incident and Problem data to uncover areas for improvement - Propose solutions and draft reports to support your findings - Prepare executive-facing reports summarizing incident causes and mitigation steps in a clear and concise manner - Drive process and tooling enhancements based on identified areas of improvement - Create and maintain monthly metric and performance reports - Build and maintain relationships with key stakeholders - Think innovatively to increase IT availability and stability - Handle multiple deliverables in a fast-paced environment - Demonstrate excellent problem-solving and analytical skills Nice to Have: - ITIL Certification would be advantageous In this role, you will be working on a contract basis for 1 year with the possibility of extension/conversion after 6 months. The shift timings are from 02:00 PM to 23:00 PM in Pune. You will be part of the team led by Anand for the first interview round and Eric for the second round. The budget for this position is 26 LPA. Your contributions as a Senior Business Analyst will play a crucial role in enhancing the IT production stability of Northern Trust.,