About Company
Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (IP) with Experience Enhancers that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visitAgilysys.com. visit Agilysys.com.
Mode:
Work from Office
About the Role
We are seeking an experienced
Product Manager
to lead the strategy, roadmap, and delivery of software products within the hospitality technology domain
. The ideal candidate will combine strong technical and business understanding with excellent communication, customer interaction, and leadership skills. This role requires hands-on experience in defining business processes, managing product lifecycles, and ensuring alignment between business, technology, and customer needs.
Key Responsibilities
- Define the
product vision, strategy, and roadmap
, ensuring alignment with company goals and customer requirements. - Collaborate with
engineering, design, and QA teams
to deliver high-quality, scalable, and reliable software solutions. - Translate customer and business needs into
clear product requirements, user stories, and acceptance criteria
. - Prioritize features and manage the
product backlog
, balancing innovation, customer value, and technical feasibility. - Work closely with
global customers
to understand requirements, gather feedback, and ensure continuous improvement of the product. - Conduct
market research, competitor analysis, and user studies
to identify opportunities and optimize product offerings. - Define and enforce
Business Analysis (BA) best practices, methodologies, and tools
across the team. - Prepare and deliver
product demos
to customers, functional training
to internal teams, and create demo decks for trade shows
and presentations. - Oversee
project planning
, ensuring timely and quality delivery of releases. - Use tools such as
JIRA, Azure DevOps, and project planning platforms
for tracking progress, requirements, and dependencies. - Define and monitor
key performance indicators (KPIs)
to measure product success and guide future decisions.
Domain Expertise Hospitality Industry
- Deep understanding of
hospitality operations and software ecosystems
. - Experience with
Booking Engines, OTA (Online Travel Agency) integrations, Accounting, and Fiscal requirements
. - Familiarity with
PMS (Property Management Systems)
, Channel Managers
, and financial compliance standards
in different regions.
Required Qualifications
- Bachelor s degree in
Computer Science, Engineering, Business, or related field
. -
10+ years of experience
as a Product Manager in software development
, preferably within the hospitality industry
. - Proven experience managing the
end-to-end product lifecycle
from concept to launch. - Strong expertise in
Agile/Waterfall
methodologies. - Excellent communication and stakeholder management skills, with the ability to work effectively across global teams.
- Proficiency with
JIRA, Azure DevOps, Confluence, and project management tools
.
Preferred Qualifications
- Experience in
SaaS or cloud-based hospitality software
solutions. - Strong presentation skills, including
customer demos, trade show decks, and internal training sessions
. - Knowledge of
API integrations
, data analytics
, and user experience design
. - MBA or certification in
Product Management
or Business Analysis
is an advantage.
Soft Skills
- Exceptional
communication and presentation
skills. - Strong
customer focus
with a global perspective. - Leadership in driving
process improvements
and enforcing standards. - Analytical mindset with a passion for solving business challenges through technology.
Business Analyst,Product Owner,Requirement Gathering
