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Building Operations, Soft Services

3 - 6 years

3 - 7 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Housekeeping Administration Front office Hotel management Scheduling Investment management Operations commercial real estate Auditing Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Be accessible for escalation of all FM related issues Oversee the Helpdesk Service request of Customers are attended. Provide management advice to Helpdesk operators for escalated issues Ensure immediate response to Priority Calls Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled Oversee the Mailroom process and action escalations to the user satisfaction levels. Provide management advice to mail room executives for escalated issues Oversee the Front Office function and guide the team member on the deliverables Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep Ensure the FOE has placed newspaper and magazines in the reception area as necessary Oversee the Housekeeping Services are on satisfactory levels and as per standards set. Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day Inspect the turn out and attendance of the staff Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints Oversee the upkeep of indoor plants and take necessary action if required Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval. Take rounds of the facility regularly to identify issues in Housekeeping/Security and Cafeteria etc and initiate immediate rectification actions Prepare weekly shift rosters for HK Services with the help of Facility Manager. Ensure the rosters are briefed well to the team to make them understand the deliverables. Process vendors bills pertain to Location and consolidate on standard JLL template for submission to FM Coordinate all the FM supplies required for the location with the central resource Ensure timely availability of all FM related supplies at the site Adhere to the reporting procedures as per JLL standards and requirements Follow the Standard process for managing all FM requirements at the location. Ensure vendor compliance audit done at the location through JLL audit team and records maintained Performance objectives and Key Performance Measures Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team at To ensure timely and accurate completion of FM reports pertaining to soft services Registers for Housekeeping Log Book of the Events recorded Shift Rosters of the vendor team Management New initiatives for the location Management Savings initiatives proposed for the location Client Satisfaction Closure of helpdesk complaints Daily, weekly and monthly reports Vendor staff attendance checks and validation Statutory audit coordination Key skills Scheduling of activities with coordination with all stake holders Good Communication and structural approach with analysis Team player and should drive ground level staff to desired output Employee specification Graduation / Hotel Management Experience in managing soft services, Helpdesk Operations, Client Visits Reports , Monthly Trackers , MMR , SLA , Vendor Coordination

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JLL
JLL
co.jll/41LJERI

Real Estate

Chicago Illinois

10001 Employees

896 Jobs

    Key People

  • Christian Ulbrich

    CEO

  • Greg O'Brien

    Global Chief Operating Officer

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