Branch:Branch Head

Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank s objectivesPrepare the plan for the growth of branch business in consultation with the Cluster HeadImplement the plan through the Branch team so as to achieve the top line goalsEstablish and strengthen relations with key customers (eg top 10%) to generate sustained businessReview daily/ periodic reports (eg overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc) and take proactive action to ensure profitable and ethical businessEnsure audit related deliverables, both internal and external are met as per the prescribed normsEnsure compliance with due processes and guidelinesCreate a performance oriented environment leading to high employee motivation and productivityEnsure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bankResolve, report any disruptions (eg strike or local disturbance) and take appropriate action to ensure that the branch operations are run smoothlyLiaison with the cluster office and other branch offices to ensure the smooth management of operations and the achievement of overall business goalsEnsure proper upkeep of branch premises and assets including safety and securityQualificationsGraduate/ MBA (Marketing) preferred from a recognized instituteNCFM and AMFI Certifications10-15 years of experience in the BFSI sectorRole ProficienciesKnowledge of banking products and servicesKnowledge of regulatory guidelines and normsGood communication (both verbal and written) skill in both English and the local languageAbility to manage complex client situationsAbility to manage risk and uncertainty for self and team within a dynamic priority-setting environmentAbility to handle pressure and meet deadlines