Branch Operation Manager

For More Info DM me on 9558941997

Kotak Life insurance

Age 24 to 35 only

Graduation Mandatory

1 year operation experience mandatory

F2F interview only

1. Branch Operations:

• Handling customer queries and providing support:This involves addressing policyholder questions, resolving issues, and ensuring a positive customer experience.
• Processing transactions:This includes tasks like premium collection, policy issuance, and handling loan requests.
• Document verification and management:Ensuring accurate and complete documentation for all policy-related activities.
• Reporting and MIS:Preparing reports on various operational activities and maintaining accurate records.

2. Policy Administration:

• Processing policy documents: Ensuring accuracy and completeness of policy details.
• Monitoring policy schedules and renewal status: Tracking policy anniversaries and ensuring timely renewal processing.
• Preparing application and administrative documents: Creating necessary paperwork for policy issuance and modifications.

3. Claims Processing:

• Receiving and processing claims: Handling claim submissions, verifying information, and initiating the claims settlement process.
• Coordinating with various departments: Collaborating with underwriting, actuarial, and other teams for efficient claims management.
• Maintaining claim records and documentation: Ensuring accurate and organized records of all claim-related activities.

4. Customer Service:

• Providing support to policyholders: Addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Managing customer interactions: Handling phone calls, emails, and other forms of communication with customers.
• Ensuring customer satisfaction: Striving to meet or exceed customer expectations in all interactions.

5. Operational Management:

• Supervising day-to-day operations: Overseeing the performance of various operational teams and ensuring smooth workflows.
• Developing and implementing operational plans: Creating strategies to improve efficiency and effectiveness of operations.
• Ensuring compliance with regulations: Adhering to all relevant rules and regulations governing the insurance industry.
• Monitoring and analyzing operational performance: Tracking key metrics and identifying areas for improvement.

Job Types: Full-time, Permanent

Pay: ₹15,839.60 - ₹25,993.22 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• Kotak Life insurance

Education:

• Bachelor's (Required)

Experience:

• Operations management: 1 year (Required)

Work Location: In person

Speak with the employer
+91 9558941997