Branch Manager

Job Description: -

Zenith Forex

Zenith Forex (part of Zenith Leisure Holidays Ltd.) is a leading foreign exchange company dedicated to providing excellent currency exchange services to individuals and businesses. With a strong commitment to customer satisfaction and innovation, we strive to be the preferred choice for currency exchange needs.

Position:

Department:

Location:

We are seeking an experienced and motivated Branch Manager to oversee our Kolkata location. The Branch Manager will be responsible for managing daily operations, driving sales, ensuring excellent customer service, and maintaining compliance with regulatory requirements.

Key Responsibilities:

Sales and Business Development:

• Develop and execute strategies to achieve sales targets and increase market share.
• Identify opportunities for business growth and expansion within the local market.
• Build and maintain relationships with corporate clients, financial institutions, and other potential partners.

Operational Management:

• Oversee day-to-day operations of the branch, including opening and closing procedures, cash management, and security protocols.
• Monitor branch performance metrics and implement strategies to optimize efficiency and productivity.
• Maintain accurate records of transactions, inventory, and customer interactions.

Customer Service:

• Ensure exceptional customer service by training and mentoring branch staff on company policies and procedures.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Implement customer feedback mechanisms to continuously improve service quality.

Compliance and Risk Management:

• Ensure compliance with regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) regulations.
• Mitigate risks related to fraud, operational errors, and security breaches.

Team Leadership:

• Recruit, train, and develop branch staff to enhance their skills and capabilities.
• Set performance goals and provide ongoing feedback and coaching to drive employee engagement and motivation.
• Foster a positive work environment that promotes teamwork, collaboration, and accountability.

Qualifications:

·       Bachelor's degree.

·       Proven experience in a similar role within the foreign exchange or financial services industry.

·       Strong understanding of foreign exchange markets, products, and regulations.

·       Excellent leadership, communication, and interpersonal skills.

·       Demonstrated ability to drive sales and achieve business targets.

·       Sound knowledge of compliance requirements

·       Proficiency in MS Office applications and other relevant software.

Benefits:

·       Competitive salary and performance-based incentives.

·       Medical insurance, Accidental insurance and other benefits.

·       Opportunities for career advancement and professional development.

·       Dynamic and collaborative work environment.