Branch Manager

Branch Operations & Management

• Oversee day-to-day operations of the branch, ensuring smooth workflow.
  
• Develop and implement strategies to achieve branch sales and performance targets.
  
• Ensure compliance with company policies, legal guidelines, and immigration regulations.
  
• Monitor branch expenses, budgets, and profitability.
  

Team Leadership & Development

• Recruit, train, and manage branch staff (counsellors, admission officers, marketing executives).
  
• Motivate and guide the team to deliver high-quality student counselling and immigration services.
  
• Set performance goals, conduct regular reviews, and provide feedback.
  
• Foster a culture of professionalism, accountability, and customer focus.
  

Client Handling & Service Delivery

• Supervise student counselling for overseas education and immigration programs.
  
• Guide clients on admission requirements, visa processes, documentation, and timelines.
  
• Ensure excellent customer service to maintain client satisfaction and referrals.
  
• Resolve escalated client issues effectively and promptly.
  

Business Development & Marketing

• Drive student enrollments for study abroad and immigration programs.
  
• Build and maintain strong relationships with universities, colleges, and partner institutions.
  
• Organize and oversee seminars, workshops, and promotional activities.
  
• Identify new markets, business opportunities, and growth areas.
  

Reporting & Coordination

• Report branch performance, targets, and updates to Head Office / Management.
  
• Coordinate with other branches and departments for process improvements.
  
• Track and analyze market trends, competitor activities, and student requirements.
  

Compliance & Quality Control

• Ensure accuracy of student applications, documentation, and visa files.
  
• Stay updated with immigration policies, university requirements, and visa regulations.
  
• Maintain ethical practices and uphold the companys reputation.

  & responsibilities

Preferred candidate profile

Education & Qualifications

• Bachelors degree (preferred in Business Management, Marketing, Education, or related field).
  
• Master’s degree (MBA or equivalent) is an added advantage.
  

Experience

• 3–5 years of experience in study abroad, overseas education, immigration consultancy, or related service industry.
  
• Minimum 2–3 years in a

  leadership or managerial role

  , handling a team.
• Proven track record in meeting

  sales, admissions, or branch targets

  .
• Exposure to student counselling, visa processes, and international admissions will be highly preferred.
  

Skills & Competencies

• Strong leadership and people management skills.
  
• Excellent communication, presentation, and interpersonal skills.
  
• Good knowledge of

  study abroad destinations

  (Canada, UK, Australia, Europe, etc.) and immigration processes.
• Customer-centric mindset with problem-solving ability.
  
• Business development and marketing skills to drive enrollments.
  
• Ability to handle pressure and deliver results within deadlines.
  
• Proficiency in MS Office, CRM tools, and online meeting platforms.
  

Personal Attributes

• Disciplined, goal-oriented, and self-motivated.
  
• High integrity and ethical standards.
  
• Strong decision-making and problem-solving ability.
  
• Ability to multitask and adapt in a fast-paced environment.
  
• Passion for education and helping students achieve global opportunities.