Branch Manager

Branch Manage

Key responsibilities

Business growth and sales management

• Develop and execute strategic business plans to achieve sales, revenue, and profitability targets for the branch.
• Drive business growth by promoting and selling a wide range of NBFC products, such as Loan against property, Housing Loans, Business Loans for Salaried and Self employed people
• Conduct market research and competitor analysis to identify new business opportunities and adjust strategies accordingly.
• Formulate and implement local marketing and promotional activities to increase customer footfall and brand awareness.
• Operational management
• Oversee all day-to-day branch operations to ensure smooth and efficient functioning.
• Manage branch financials, including budgeting, expenses, and reporting, to ensure profitability.
• Implement and monitor internal controls to prevent fraud and minimize operational risks.
• Ensure timely and accurate reporting on branch performance metrics to senior management.

Team leadership and development

• Lead, mentor, and motivate the branch team to achieve individual and team goals.
• Conduct regular performance reviews and provide constructive feedback and training to enhance staff skills.
• Oversee staff recruitment and training to ensure a high-performing and customer-centric team.
• Foster a productive and positive work environment that encourages teamwork and excellence.

Customer relationship and service

• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Ensure the delivery of exceptional customer service to enhance client satisfaction and retention.
• Promptly and effectively resolve customer complaints and escalated issues.

Compliance and risk management

• Ensure the branch operates in full compliance with all NBFC guidelines, policies, and industry regulations.
• Conduct regular risk assessments to identify potential risks and develop mitigation strategies.
• Maintain all operational and financial records with complete accuracy and integrity.

Qualifications and skills

Education and experience

• Bachelor's degree in Business Administration, Finance, or a related field (required).
• Proven experience as a Branch Manager or in a similar leadership role within the financial services industry, with experience in an NBFC preferred of more than 5 to 7 years
• Demonstrated track record of achieving sales targets and managing branch operations.

Essential skills

• Leadership and Team Management: Strong ability to lead, coach, and inspire a team.
• Financial Acumen: Excellent financial analysis, budgeting, and financial reporting skills.
• Communication: Exceptional verbal and written communication, and interpersonal skills.
• Problem-Solving: Strong analytical and decision-making abilities to resolve complex issues.
• Customer-centricity: A strong focus on customer service and building lasting relationships.
• Regulatory Knowledge: Comprehensive understanding of financial regulations and compliance requirements.
• Technology Skills: Proficiency in Loan Sourcing and Collection software, MS Office, and financial management tools.