Roles and Responsibilities 0-2 years of experience in tele calling or related field (outbound sales, tele sales). Strong communication skills with ability to handle rejection and objections effectively. Proficiency in using computer software applications for data entry and record-keeping purposes. Ability to work independently with minimal supervision and meet deadlines consistently. Make outbound calls to potential customers to generate leads and convert them into paying clients. Develop strong relationships with existing clients to upsell/cross-sell products/services.
Branch Manage r is responsible for the overall management and strategic direction of the branch to ensure profitability, growth, and operational efficiency. This role involves leading the branch team, driving sales targets, building strong customer relationships, and ensuring strict adherence to company policies and regulatory compliance. Key responsibilities Business growth and sales management Develop and execute strategic business plans to achieve sales, revenue, and profitability targets for the branch. Drive business growth by promoting and selling a wide range of NBFC products, such as Loan against property, Housing Loans, Business Loans for Salaried and Self employed people Conduct market research and competitor analysis to identify new business opportunities and adjust strategies accordingly. Formulate and implement local marketing and promotional activities to increase customer footfall and brand awareness. Operational management Oversee all day-to-day branch operations to ensure smooth and efficient functioning. Manage branch financials, including budgeting, expenses, and reporting, to ensure profitability. Implement and monitor internal controls to prevent fraud and minimize operational risks. Ensure timely and accurate reporting on branch performance metrics to senior management. Team leadership and development Lead, mentor, and motivate the branch team to achieve individual and team goals. Conduct regular performance reviews and provide constructive feedback and training to enhance staff skills. Oversee staff recruitment and training to ensure a high-performing and customer-centric team. Foster a productive and positive work environment that encourages teamwork and excellence. Customer relationship and service Build and maintain strong, long-term relationships with customers and key stakeholders. Ensure the delivery of exceptional customer service to enhance client satisfaction and retention. Promptly and effectively resolve customer complaints and escalated issues. Compliance and risk management Ensure the branch operates in full compliance with all NBFC guidelines, policies, and industry regulations. Conduct regular risk assessments to identify potential risks and develop mitigation strategies. Maintain all operational and financial records with complete accuracy and integrity. Qualifications and skills Education and experience Bachelor's degree in Business Administration, Finance, or a related field (required). Proven experience as a Branch Manager or in a similar leadership role within the financial services industry, with experience in an NBFC preferred of more than 5 to 7 years Demonstrated track record of achieving sales targets and managing branch operations. Essential skills Leadership and Team Management: Strong ability to lead, coach, and inspire a team. Financial Acumen: Excellent financial analysis, budgeting, and financial reporting skills. Communication: Exceptional verbal and written communication, and interpersonal skills. Problem-Solving: Strong analytical and decision-making abilities to resolve complex issues. Customer-centricity: A strong focus on customer service and building lasting relationships. Regulatory Knowledge: Comprehensive understanding of financial regulations and compliance requirements. Technology Skills: Proficiency in Loan Sourcing and Collection software, MS Office, and financial management tools.