1757 Branch Management Jobs - Page 34

Role Branch Manager Tied Field Sales (L6) Education and Experience - Graduation mandatory; 7-13 yrs Job Role: Develop a plan comprising; HNI prospects Routine business (LA base, Activation, Case Rate and Case Size etc.) based on SM / RDM skills Monitor the SM / RDM skill transitions, validate skill transitions of SMs / RDMs and coach ABM / BRDM on the gaps in areas of SM / RDM development Discuss SM / RDM wise plan with the ABM / BRDM based on current conversion ratios and validate target setting for SMs / RDMs Monitor Advisor selection through a sample audit of 2 random LA selections / ABM / BRDM per month Control execution of plans as per above. Maintain a check on business health parameters such as Persistency, LA Commission, Product Mix, Claims, ECS / SI percentage and take corrective actions. Team Responsibility: 3-5 Assistant Branch Manager (ABM) / Branch Recruitment Development Manager (BRDM) Each ABM / BRDM has a unit of 8-10 Sales Managers / Recruitment and Development Managers Educational Qualifications: Graduate Skills : Good PPT, Excel skills Good communication, team leading skills

Role Branch Manager Tied Field Sales (L6) Education and Experience - Graduation mandatory; 7-13 yrs Job Role: Develop a plan comprising; HNI prospects Routine business (LA base, Activation, Case Rate and Case Size etc.) based on SM / RDM skills Monitor the SM / RDM skill transitions, validate skill transitions of SMs / RDMs and coach ABM / BRDM on the gaps in areas of SM / RDM development Discuss SM / RDM wise plan with the ABM / BRDM based on current conversion ratios and validate target setting for SMs / RDMs Monitor Advisor selection through a sample audit of 2 random LA selections / ABM / BRDM per month Control execution of plans as per above. Maintain a check on business health parameters such as Persistency, LA Commission, Product Mix, Claims, ECS / SI percentage and take corrective actions. Team Responsibility: 3-5 Assistant Branch Manager (ABM) / Branch Recruitment Development Manager (BRDM)Each ABM / BRDM has a unit of 8-10 Sales Managers / Recruitment and Development Managers Educational Qualifications: Graduate Skills : Good PPT, Excel skills Good communication, team leading skills

About The Role Job Role- Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Responsible For Sourcing High Value CA customer"s along with entire Family Banking relationship Penetration of Business Banking products like CMS/POS/Beat services to CA customer. Job Requirement- MBA preferred 2-3 Years for MBAs and 3 4 years for Non MBAs. Background in order of preference o Banking o Financial Services o FMCG / Tele Communication Had managed & Sourced Business Banking customer"s

About The Role Job Role- Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Responsible For Sourcing High Value CA customer"s along with entire Family Banking relationship Penetration of Business Banking products like CMS/POS/Beat services to CA customer. Job Requirement- MBA preferred 2-3 Years for MBA and 3 4 years for Non MBAs. Background in order of preference o Banking o Financial Services o FMCG / Tele Communication Had managed & Sourced Business Banking customer"s

About The Role Job Role- Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the Branch and meet the Value, Volume and channel Productivity metrics Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance Responsible For Sourcing High Value CA customer"s along with entire Family Banking relationship Penetration of Business Banking products like CMS/POS/Beat services to CA customer. Job Requirement- MBA preferred 2-3 Years for MBAs and 3-4 years for Non MBAs. Background in order of preference o Banking o Financial Services o FMCG / Tele Communication Had managed & Sourced Business Banking customer"s

Job description of Branch Head / Office Head - Agency Sales Channel Job description Job Title : Branch Head /Office Head Agency Sales Channel Purpose of the Job: Achieve targeted business results in the Retail business through effective translation of the business strategy into Branch Plans. Provide leadership and motivation to the Branch team towards raising of performance standards, and be a valuable resource to the Company. Key deliverables: Distribution Deliverables Business results Resource Management Operational Cost Management People Development Customer Relations Management Adherence to regulatory and compliance norms. Principal Accountabilities 1. Deliverables: Plan and evaluate the effectiveness of Branch Operation Plans with specific focus towards product availability, distribution and activity management; Facilitate the business planning and implementation process for the business with the Regional Manager To be Role model in the Retail Channel on different parameters 2. Business Results Ensuring alignment of volume and market share objectives for the retail business facilitate for PLIL products Monitor and evaluate achievement of sales against expectation 3. Process Streamlining and development of processes to ensure smooth management Optimize cost across your business Ensure service excellence through effective use of different training modules and selling skills program. 4. Resource Management Operational Cost Management Ensure cost efficiency in all aspects of Branch operations including fixed costs. Drive efficiencies in onward distribution expenses and in branch support expenditure Support the Companys Retail Strategy Plan. People Development Enable superlative performance standards through alignment of the team with the organizations objects. Ensure clear communication of the overall strategies and drive ownership on all tasks expected to be performed by the Branch team Develop Competencies of the team Ensure implementation of the Development plans. Customer Relationship Management Interact regularly with the customers to ensure a committed and partnership based relationship Review of selling arrangements Ensure adequate focus to the business 7. Code of Conduct and Compliance of all Regulatory norms: Ensure adherence of code of conduct by the entire Branch Team. Conformation to all financial and administrative systems. Ensure Compliance to all statutory & regulatory norms. Ensure compliance with all the Branch norms set by PLIL. Key Success Factors Meet the Business objectives for the Branch. Efficient administrative systems and process in place (Internal and external Audit) Superior Quality Business Planning & Achievement of Sales Objectives. Driving High Standard of Knowledge , Skills amongst team members. Managing Branch Operations Underwriting Training Home office interface. Key competencies Behavioral competencies ( Ranked in order of importance to the job) 1. Building a successful team 2. Strategic Leadership 3. Result orientation. 4. Adaptability 5. Customer focus 6. Communication Technical Skills ( Ranked in order of importance to the job) Business Planning , Development & Forecasting Company and product knowledge Financial fundamentals Training & Education Competition Knowledge Personal Profile : Qualification and experience: MBA, with 4-6 years of work experience in Sales Development role. Experience in the life insurance industry in similar role in their domestic market is essential. Should have experience of leading a team of result oriented sales managers. This person should be a team player with exceptional leadership qualities. His communication skills and abilities to motivate his team should be high class. Background material The Agency Sales Channel: background & management philosophy The Agency Sales Channel of Pramerica Life will hire high quality Managers & provide them high class training inputs & working environment so that they can reach out to their potential. The main objective is to build a quality & highly productive channel to drive high level of customer satisfaction. We will recruit Advisors from identified segments on business linked commission basis & provide very competitive R & R structure. One of the key differentiators planned for this channel, is a significantly higher input and quality of training - for both the front line sales staff as well as the sales managers in addition to good career growth. Background of the Company : You are requested to visit our website: www.pramericalife.in

- Graduation or Post Graduation from any stream with 50% and above Candidates who have completed Graduation / Post Graduation are eligible 10th, 12th & Graduation should be in regular mode (Correspondence, Distance Learning, Vocational, Open Schooling are not allowed) Graduation Degree (10+2+3 Pattern) is Compulsory 50% in 10th, 12th & Graduation Good Communication Skill in English is must 2 Years Gap in Education allowed between 10th & Graduation 0-2 Years of Work experience. Responsibilities: As an Assistant Manager, you will be involved in various aspects of banking operations, which may include (specific responsibilities will vary by department): Assisting in the daily operations and management of a banking branch/department. Ensuring high standards of customer service and addressing customer inquiries and issues. Supporting the team in achieving business targets and operational efficiency. Learning and adhering to banking policies, procedures, and regulatory compliance. Assisting with documentation, record-keeping, and reporting functions. Collaborating with various internal teams to ensure smooth workflow. Participating in training programs to enhance product knowledge and banking skills. Identifying opportunities for process improvement and customer satisfaction.

Capable of handling the team size of at least 10 - 15 Tele callers. Generate Appointments from Digital Enquired leads. Motivating and drive Tele callers in the most effective and efficient manner in a high-pressure environment. Responsible for the end to end Process of the lead cycle. Driving team for Generating Daily Appointments & Achieving Monthly Targets. Expert in MS-Excel & making Reports Prior outbound team handling experience is mandatory from industries like Timeshare, Hotel, NBFC, banking or Insurance. Must be Aggressive and goal Oriented. Should be able to drive the TME Incentive Scheme aggressively Reporting To - Branch Manager / Regional Manager Candidate Profile required Education - Graduate Required Language proficiency is a must as per the region and not education. Years of Experience 5-6 Years / Min 2-3 Years Telemarketing experience Working on lead management software, Out bound calls, Revenue generation, Digital process, Manpower management experience 1 year. Location - Hyderabad,Chennai,Kochi,Thrissur,Jaipur,Mumbai,Chandigarh,Lucknow

Role Description Supervision of day to day branch operations and also sale of Bank's products to existing and new customers of the Bank. Qualifications Professionally qualified/Post Graduate/Graduate - preferably with JAIIB/CAIIB Responsibilities Sales of the Banks product and services and achievement of individual/branch business targets. Develop and nurture relationship with existing customers, to generate new business from them. Originate and acquire new leads from existing customers and other sources, to convert into business for the branch, by means of marketing calls and customer visits. Cross selling of third party products like insurance, to existing customers. Lead generation for Current and Savings Accounts- CASA to new customers and increase of balance with existing customers. Lead generation for various loan products like housing loan, Jewel loan, vehicle loan, personal loan etc. Responsible for timely processing of bank transactions like Account Opening, fund transfer, cheques etc. Reconciliation of branch accounts. Ensuring timely resolution of customer queries and improving customer relationship through good service. Efficiently handling all branch operation related tasks. Follow up and monitoring of advances, including recovery / legal action. Compliance to the banks rules, internal guidelines, systems and procedures. Monitor the internal control of the Branch, so as to ensure a healthy overall outlook of the Branch/Bank. Effectively and efficiently handling any assignment given by the Management from time to time. Effectively manage the team and guide the sub-ordinates to achieve their individual targets. Desired Skills Prior Experience in branch banking is mandatory. Basic Knowledge in financial statement analysis, balance sheet and profit and loss accounts for proper sourcing of advances. Conceptual understanding of risk and risk mitigation strategies for internal control of the Branch. Regularly updating the banks polices /changes in the policies for proper implementation of systems and procedures. Strong communication (both oral and written) and negotiation skills. Good team management skills to ensure smooth operations of branches without any disputes. Analysis of customer requirements for proper selling of bank products.

Role Description Supervision of day to day branch operations and also sale of Bank's products to existing and new customers of the Bank. Qualifications Professionally qualified/Post Graduate/Graduate - preferably with JAIIB/CAIIB Responsibilities Sales of the Banks product and services and achievement of individual/branch business targets. Develop and nurture relationship with existing customers, to generate new business from them. Originate and acquire new leads from existing customers and other sources, to convert into business for the branch, by means of marketing calls and customer visits. Cross selling of third party products like insurance, to existing customers. Lead generation for Current and Savings Accounts- CASA to new customers and increase of balance with existing customers. Lead generation for various loan products like housing loan, Jewel loan, vehicle loan, personal loan etc. Responsible for timely processing of bank transactions like Account Opening, fund transfer, cheques etc. Reconciliation of branch accounts. Ensuring timely resolution of customer queries and improving customer relationship through good service. Efficiently handling all branch operation related tasks. Follow up and monitoring of advances, including recovery / legal action. Compliance to the banks rules, internal guidelines, systems and procedures. Monitor the internal control of the Branch, so as to ensure a healthy overall outlook of the Branch/Bank. Effectively and efficiently handling any assignment given by the Management from time to time. Effectively manage the team and guide the sub-ordinates to achieve their individual targets. Desired Skills Prior Experience in branch banking is mandatory. Basic Knowledge in financial statement analysis, balance sheet and profit and loss accounts for proper sourcing of advances. Conceptual understanding of risk and risk mitigation strategies for internal control of the Branch. Regularly updating the bank’s polices /changes in the policies for proper implementation of systems and procedures. Strong communication (both oral and written) and negotiation skills. Good team management skills to ensure smooth operations of branches without any disputes. Analysis of customer requirements for proper selling of bank products.

Role Description Supervision of day to day branch operations and also sale of Bank's products to existing and new customers of the Bank. Qualifications Professionally qualified/Post Graduate/Graduate - preferably with JAIIB/CAIIB Responsibilities Sales of the Banks product and services and achievement of individual/branch business targets. Develop and nurture relationship with existing customers, to generate new business from them. Originate and acquire new leads from existing customers and other sources, to convert into business for the branch, by means of marketing calls and customer visits. Cross selling of third party products like insurance, to existing customers. Lead generation for Current and Savings Accounts- CASA to new customers and increase of balance with existing customers. Lead generation for various loan products like housing loan, Jewel loan, vehicle loan, personal loan etc. Responsible for timely processing of bank transactions like Account Opening, fund transfer, cheques etc. Reconciliation of branch accounts. Ensuring timely resolution of customer queries and improving customer relationship through good service. Efficiently handling all branch operation related tasks. Follow up and monitoring of advances, including recovery / legal action. Compliance to the banks rules, internal guidelines, systems and procedures. Monitor the internal control of the Branch, so as to ensure a healthy overall outlook of the Branch/Bank. Effectively and efficiently handling any assignment given by the Management from time to time. Effectively manage the team and guide the sub-ordinates to achieve their individual targets. Desired Skills Prior Experience in branch banking is mandatory. Basic Knowledge in financial statement analysis, balance sheet and profit and loss accounts for proper sourcing of advances. Conceptual understanding of risk and risk mitigation strategies for internal control of the Branch. Regularly updating the bank’s polices /changes in the policies for proper implementation of systems and procedures. Strong communication (both oral and written) and negotiation skills. Good team management skills to ensure smooth operations of branches without any disputes. Analysis of customer requirements for proper selling of bank products.

Purpose To generate and develop new equipment finance business through new and existing relationships and execute the same financial transactions. The candidate will be consummate and credible sales professional selling financial solutions to Manufacturing and Healthcare Sector . The role is focussed purely on generating new business and is suited to people who are ‘sales hungry’ and who can exploit their exceptional sales skills and vendor management with effective and successful results. An Ideal Candidate is who has spent 7-10 years or more in the Indian Banking/FI sector selling Equipment Finance and Leasing in Industry and Medical Equipment Sector. Key Accountabilities SFSPL representation to potential Industry sector Clients through direct communication in face to face meetings, presentations, telephone calls and emails. You will be expected to spend 60-80% of your time out of the office in meetings. Actively and successfully manage the sales processlead generation; credentials presentation; asking questions; solution presentation; negotiation; close; handover to the counterparty (internal team) and subsequent follow up and process management. Possess drive, motivation and acute attention to detail in ensuring all sales opportunities to are captured and explored. You will have individual responsibility for new business, and are expected to self-manage; however, you will be part of a particularly enthusiastic, successful and expanding team. Support is also available from the Regional Sales Head and Head of Sales for complex large pitches and strategies. Managing and maintaining a pipeline and ensuring all sales administration is complete and timely. You will effectively interact with other departments. Basic understanding of financials and capability to do early screening Convincing risk team on the transaction risks and mitigants Relationships Vendor management – Various Machine tools, Packaging and Plastic Vendors Risk Asset Management Collections Commercial and Legal The purpose of these relationships are to ensure smooth and clear interdepartmental communications in order to facilitate either a transaction or initiative through to successful activation and fulfilment. PERSON SPECIFICATION Experience 7 -10 years working experience with a proven record of success – preferably in equipment financing . Essential - It is essential for the individual to have at least 5 - 7 year external customer facing sales experience (including manufacturers and suppliers of the segment mentioned above). - Inspiration to your colleagues, tenacious, driven and highly motivated sales professional with enthusiasm for growth. - Firmly believe that fun and great business go hand in hand. Preferable Experience of selling different asset types in B2B financing. Experience of working small value transaction and high numbers of transactions through manufacturer /suppliers. Qualifications and Training Preferable Graduate & Computer literate. Job Skills and Knowledge Proven success in your sales ability and demonstrable full knowledge of the sales process. Confident negotiator and ability to ‘close the deal’. Strong client management skills and ability to keep promises. Capable of hands on problem-solving, with ability to generate ideas and solutions. Ability to use own initiative and pay close attention to detail. Ability to cope with competing demands and to prioritise tasks. Strong communication skills in all forms including written, oral, email, telephone and presentation. A positive attitude to dealing with people. Capable of working independently, and having responsibility as an individual. Honesty, integrity, initiative and creative approach to problem solving. Key Competencies Personal Change Agent - Advanced level has a positive outlook with a ‘can’ do approach and demonstrates flexibility. Coach - Foundation tries new approaches to tasks and demonstrates a willingness to learn new ideas. Communicator and Influencer - Mastery, persuades or influences others to accept a point of view and or agree to plans, actions and approaches to which the other person maybe resistant. Creative Innovator - Advanced, makes changes to improve performance within appropriate timeframes and financial budgets. Decision maker - Foundation, demonstrates commitment to accountability for decisions. Organised planner - Advanced, sets milestones, reviews progress and takes appropriate corrective action. Performance Manager - Foundation, manages own performance. Personal Leadership - Advanced level is prepared to engage with all necessary stakeholders in taking the organisations agenda forward. Problem Solver - Advanced, presents ideas that stand up to informed challenge. Technical Account Manager - Advanced, works to maximise and optimise all business opportunities within all allocated customers. Business Developer - Advanced, pro-actively seeks our new business opportunities with target prospects and effectively converts them into prospects customers. Commercial awareness - Foundation, takes a commercial position aligned with the organisation goal and their own personal targets to achieve the best possible outcome. Customer Centric - Advanced, places the customer at the heart of all the day to day activities. Data literate - Advanced, plan work with data in all required formats, MS office, the company’s proprietary software and manually on paper. Networker - Advanced, maintains and develops a rich network of market related contacts that can be leveraged for maximum business benefit. Sales Marketer – Foundation, seeks to understand the broader on f the market sectors that they and their customers operate in. Sales Process – Advanced, contributes to the development of sales process ’best practice’. Job content discussed and understood Signed (Job Holder). Signed (Manager)

Team Handling, Insuring Sales booking, Increasing Sales booking, Coordinate with stakeholder, Insuring delivery for consignment. Coordinate with Branches for first and last mils ops. Data analysis and branch wise discussion for closure. Required Candidate profile - 5 yrs of experience in Branch Operations. - Should handle high pressure. - Minimum 3 yrs exp in logistics company. - Graduate must. - Branch visit for TD

Job description Role Description: The role of Assistant Manager involves supporting the Branch Head by le ading the branch team and catering to the needs of the banks customers. The job will involves 80% - Marketing & Sales, and 20%- Banking Operations. Role & responsibilities Sales of the Bank's products and services. Develop and nurture relationships with existing customers to generate new business from them. Originate and acquire new leads from existing customers and other sources, converting them into business for the branch through marketing calls and customer visits. Cross-sell third-party products like insurance to existing customers. Generate leads for Current and Savings Accounts (CASA) with new customers and increase balances with existing customers. Generate leads for various loan products such as housing loans, jewel loans, vehicle loans, and personal loans. Regularly call and visit customers and leads for relationship building. Supporting the Branch Manager in Management of the Branch and Leading the team. Ensure timely processing of bank transactions like account opening, fund transfers, cheques, etc. Resolve customer queries promptly and improve customer relationships through good service. Handle day-to-day branch operations and efficiently manage all branch operation-related tasks. Comply with the bank's rules, internal guidelines, systems, and procedures. Effectively handle any assignments given by the Branch Manager or Management from time to time. Preferred candidate profile Passionate about in Sales & Marketing Good Communication Skill Good Analytical and Problem-Solving Skills Good Convincing skills Perks and benefits Additional Incentive - Performance Linked Pay, Bonus/Ex gratia, Group Medical Insurance, PF and Pension Two Wheeler Loan and Home Loan at Concessional Rate of Interest

We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Planner in our call Center. As a Workforce Planner, you will play an important role in ensuring the efficient and effective allocation of resources to meet our call canters service level targets. Candidate will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. Candidate with the strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. Work Shifts: US Work Mode: WFO all 5 days Location: Pune Certification in Workforce Management or related field is a plus. Qualifications Qualification: Bachelor's degree in Business Administration, Statistics, or a related field is preferred-Proven experience as a Workforce Planner or in a similar role within a call center environment. Certification: Workforce Management or related field is a plus Proficient in using workforce management software and tools.-Strong knowledge of call center metrics and performance indicators.-Ability to work flexible hours, including evenings and weekends as needed.-Excellent problem-solving and decision-making skills.-Strong analytical skills with the ability to interpret data and trends.-

Role Description: The role of Assistant Manager involves supporting the Branch Head by leading the branch team and catering to the needs of the banks customers. The job will involves 80% - Marketing & Sales, and 20%- Banking Operations. Role & responsibilities Sales of the Bank's products and services. Develop and nurture relationships with existing customers to generate new business from them. Originate and acquire new leads from existing customers and other sources, converting them into business for the branch through marketing calls and customer visits. Cross-sell third-party products like insurance to existing customers. Generate leads for Current and Savings Accounts (CASA) with new customers and increase balances with existing customers. Generate leads for various loan products such as housing loans, jewel loans, vehicle loans, and personal loans. Regularly call and visit customers and leads for relationship building. Supporting the Branch Manager in Management of the Branch and Leading the team. Ensure timely processing of bank transactions like account opening, fund transfers, cheques, etc. Resolve customer queries promptly and improve customer relationships through good service. Handle day-to-day branch operations and efficiently manage all branch operation-related tasks. Comply with the bank's rules, internal guidelines, systems, and procedures. Effectively handle any assignments given by the Branch Manager or Management from time to time. Preferred candidate profile Passionate about in Sales & Marketing Good Communication Skill Good Analytical and Problem-Solving Skills Good Convincing skills Perks and benefits Additional Incentive - Performance Linked Pay, Bonus/Ex gratia, Group Medical Insurance, PF and Pension Two Wheeler Loan and Home Loan at Concessional Rate of Interest.

Designation Centre Director Work Location - BASF Dahej Reporting to Cluster Operations Manager Shift Time - 8am to 5pm Qualifications Degree in Early Childhood Education (preferred)/ Any Masters degree Experience 6-8 years managing similar set up (ideal) Or 6-8 years of retail / customer service / client servicing background Or Young mothers willing to get back to work, with a team handling experience and customer orientation Work Timings Weekdays 9 hours 2 Saturdays half days Competencies & Skill Set Good inter personal skills to handle parents and internal team. High level of customer orientation. Should be able to handle walk ins and convert to admissions Self-driven and attention to detail High sense of ownership and responsibility. Problem solving ability and MUST be a team player Possess working knowledge in Early Childhood Education Must be Tech friendly, needs to know Ms Office with a flair for numbers Main Responsibilities Responsible for entire Centre Operations and managing the team Responsible for conversions and admissions Single point of contact for parents and team Mentor and coach the team Responsible for Profit & Loss of Centre Interested candidates Please connect with HR -mohini Connect No- 8356004507 Email - mohini.m@klay,co.in

As an Enterprise Architect & Technical Owner position in IBM’s CIO organization, to manage delivery of voice services for IBM employees. Includes IBM’s Enterprise Architect & Technical Owner position in IBM’s CIO organization, to manage delivery of voice services for IBM employees. Includes IBM’s phone systems which are used globally to support various business operation requirements, managing operational complexities, complying with regulatory requirements, identifying technical solutions to meet various types of phone system needs, and managing business requirements. The position serves as a leader & focal point for application customization, configuration, security, and support activity for the phone system. Requires focus on the full life cycle of solutions, including collaborating with stakeholders, consulting with business suppliers to identify solutions, understanding business requirements & challenges, and designing solutions that optimize system capabilities and user experience within technology & financial constraints. Phone systems which are used globally to support various business operation requirements, managing operational complexities, complying with regulatory requirements, identifying technical solutions to meet various types of phone system needs, and managing business requirements. The position serves as a leader & focal point for application customization, configuration, security, and support activity for the phone system. Requires focus on the full life cycle of solutions, including collaborating with stakeholders, consulting with business suppliers to identify solutions, understanding business requirements & challenges, and designing solutions that optimize system capabilities and user experience within technology & financial constraints. Roles and Responsibilities: Actively collaborate with subject matter experts, product owners, endusers, and other stakeholders to facilitate, gather, and document businessrequirements. Translate business and functional requirements into technicalspecifications. Document requirements using appropriate content & formats (e.g. process steps, flow diagrams, desired outcomes, examples, etc)mapped to corresponding business process. Follow-up & clarify whenrequirements are incomplete, conflicting, ambiguous, or changing overtime. Develop project plans across multiple complex projects using collaborative project management tools and keep up-to-date. Participate in meetings, take notes, and log actions and owners. Effectively manage projects frominitiation to completion, with clear communication & follow-up throughout. Review system designs and approaches to ensure they meet/exceed business requirements. Seek alternative approaches that simplify design, minimize resource requirements, and improve user experience. Lead development & deployment of solutions in partnership with product owners, developers, and other stakeholders. Comfortable working with globally dispersed teams across multiple time zones. Handle client expectations and provide oversight for technical resources and suppliers. Manage compliance with IT security and application management requirements, including system access control, separation of duties, problem & vulnerability resolution, changes, data privacy, and reviews/audits. Model effective collaborative behaviors when working with individuals, teams, and suppliers. Follow Agile practices & approaches and actively contribute to Agile ceremonies. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Bachelor’s degree in Infrastructure Technology, Software design, business process analysis, or equivalent experience Excellent communication skills (written and verbal). Able to clearly communicate with leadership and colleagues about technical capabilities, limitations, issues, and recommendations. Highly organized, detail oriented, independent, and resourceful. Able to manage complex technical projects with diverse global stakeholders and detailed, interdependent requirements. Experience with Agile practices and associated tools Experience with a variety of phone systems including MS teams Phone, and Cisco. Perform data analysis and manage performance metrics, run ad hoc queries against MySQL data Comfortable working with Jira, ServiceNow and Monday for project tracking 5+ years of IT architecture experience is a must. Preferred technical and professional experience Master’s degree in Infrastructure Technology, application design, business process analysis, or equivalent experience 3+ years of IT project management or Technical Owner Experience Experience with Contact center technologies preferred.

Designation: Senior Branch Manager (UB-BB-SB-SBM), Senior Branch Manager (UB-BB-EB-SBH), Senior Branch Manager (UB-BB-WB-SBH) Position description: This role is responsible for driving theentire business targets for liabilities assigned to the branch; Manage exceptionalcustomer service, proactive sales environment and efficient branch operations,while adhering to regulations/compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drive campaigns attheir branches. This role monitors daily performance of branchstaff and manages a team of 10 to 15 employees. This role manages leadership reporting ofBOO/BOSM & BSM. In certain cases will have dotted linereporting of few Silver & Gold Branch Heads reporting to them This role is assigned higher targets for theirrespective branches and is applicable only to Platinum & Titanium Branches. Primary Responsibilities: BusinessImplement branch specific marketing communication strategies to continuously strengthen the Ujjivan brandThis role is responsible for driving the entire business targets for liabilities assigned to the branch Manage exceptional customer service proactive sales environment and efficient branch operations while adhering to regulationscompliance requirementsFocus on retaining existing customers increasing the customer base and crossselling Ujjivan products and servicesOversee branch operations cash management and service quality work closely with product and marketing teams to drive campaigns at their branches Monitor daily performance of branch staffTo manage a team of 10 to 15 employeesTo manage leadership reporting of BOOBOSM BSMIn certain cases they will have a dotted line reporting of few Silver Gold Branch Heads reporting to themWill be assigned higher targets for their respective branchesCascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviewsEnsure all deferrals taken are cleared within the specific period Monitor the overall portfolio of the branch ensure adherence to compliance and regulatory norms are metService QualityEnsure customers are educated about all productsservices offered by UjjivanEnsure courteous customer service is offered to customers by the branch staff Reduce customer attrition by guiding CCRs on exit interviews customer engagement programs etcLead customer connect initiatives in the branch vicinityOperationsOversee and ensure efficiency in branchATM operations through adherence to TAT for various internal and customer end processes drive utilization of alternate channelsEnsure compliance with banking guidelines quality framework and audit requirements ensure speedy resolution of any audit observations and take necessary steps to prevent recurrenceensure compliance with Know Your Customer KYC Anti Money Laundering AML audit and other regulations applicable laws in the branchMonitor control minimize all expenses in the Branch such as telephone consumption of stationery computer consumables electricity and other overheads without sacrificing qualityOversee accurate cash management and tallying of accounts in the system through the CashierAccountable for branch safety including security of cashvault etc Learning PerformanceEnsure that all members of the Branch staff are up to date on all relevant circulars and all productsservices offered in the BranchEnsure adherence to training mandays mandatory training programs for self and reporteesEnsure goalsetting midyear review and annual appraisal process within specified timelines for self and reporteesMonitor performance of staff against defined goalsmetrics and take corrective action wherever required undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team Coordinate with state HR on people related matters support branch activities to foster teamwork and continuously make Ujjivan a great place to workEnsure coordination between staff of different teams to build a collaborative spirit and shared sense of purpose which could also enable crosssell and overall target achievement Location : - Borivali,Chembur,Chowk,Mira,Naroda,Pimpri,Santacruz,Sion,Vashi,Ahmedabad,Ahmednagar,Ambarnath,Anand,Aurangabad,Vadodara,Bhuj,Dombivli,Gandhidham,Gandhinagar,Gondiya,Goregaon,Jalna,Kolhapur,Mumbai,Nagpur,Nanded,Nashik,Pune,Rajkot,Surat,Thane

1) Knowledge of distribution, operations, customer service, human resources, administration, and sales. 2) Knowledge of Equity Broking Products, Investment products like Mutual Funds, PMS, AIF and Insurance. 3) Develop, forecasts, financial objectives, and business plans 4) Meet business - targets, goals and metrics 5) Manage budget and allocate funds appropriately 6) Provide branch personnel with training, coaching, development, and motivation 7) Adhere to high ethical standards, and comply with all regulations/applicable laws. 8) Network to improve the presence and reputation of the branch and company. Locatio: Vadodra, , Trivendrum, Delhi, Vishakhapatnam, Mumbai,Ahmedabad,Surat,Chennai,Hyderabad,Bengaluru,Kolkata,Kochi,Pune

GENERAL DUTIES & RESPONSIBILITIES Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) 2. Advance Operations Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

1) Knowledge of distribution, operations, customer service, human resources, administration, and sales. 2) Knowledge of Equity Broking Products, Investment products like Mutual Funds, PMS, AIF and Insurance. 3) Develop, forecasts, financial objectives, and business plans 4) Meet business - targets, goals and metrics 5) Manage budget and allocate funds appropriately 6) Provide branch personnel with training, coaching, development, and motivation 7) Adhere to high ethical standards, and comply with all regulations/applicable laws. 8) Network to improve the presence and reputation of the branch and company. Experience : 1)Minimum 5 Years of experience as an existing Branch Manager Asst Branch Manager Branch Assistant Branch Operations Manager 2) Knowledge of modern management techniques, best practices, organizational skills 3) Results driven and customer focused 4) Leadership and human resources management skills 5) BS in Business Administration or related field. Location - Vadodara, , Trivendrum, Delhi, Vishakhapatnam,Chennai, Hyderabad, Bengaluru,Kolkata,Kochi,Pune.

1) Knowledge of distribution, operations, customer service, human resources, administration, and sales. 2) Knowledge of Broking Products, Insurance, Investment products like Mutual Funds, PMS, AIF. 3) Develop forecasts, financial objectives, and business plans 4) Meet goals and metrics 5) Manage budget and allocate funds appropriately 6) Provide branch personnel with training, c oaching, development, and motivation 7) Adhere to high ethical standards, and comply with all regulations/applicable laws. 8) Network to improve the presence and reputation of the branch and company. Location : Delhi, Vadodra, Vishakhapatnam, Trivendrum, Mumbai,Kolkata,Ahmedabad,Surat,Chennai,Hyderabad,Bengaluru,Kochi,Pune Candiate Profile : 1)Minimum 5 Years of experience as an existing Branch Manager Asst Branch Manager Branch Assistant Branch Operations Manager , 2) Knowledge of modern management techniques, best practices, organizational skills 3) Results driven and customer focused 4) Leadership and human resources management skills 5) BS in Business Administration or related field

1) The main responsibility of this role is to achieve the Revenue Targets set for the NRI Team, through Broking of - Equity, Derivatives, Commodity & Currency, and by cross-selling products like Mutual Funds, PMS, AIFs to existing acquired NRI clients of Dubai & other offshore location Desk. 2) Responsibility will also include Hiring and training of the team on Product and Selling Skills. 3) Need to improve and maintain the client activity ratio by activating clients across the segments. 4) Ability to co-ordinate with different teams. 5) Need to have a channel management skill. 6) Should be Team Leader, who is able to hire and train new Relationship Managers 7) Strong analytical skills to interpret business information. 8) Handling Team of NRI Relationship Managers 9) Domain Knowledge of Products like Equity Stock Broking, PMS, Mutual Funds, AIF, Bonds. 8+ Years in sales of investment products like Equity Stock Broking and Mutual Funds, PMS, AIF. Location - Telangana, Delhi, Trivendrum, Vadodara,Hyderabad,Kolkata,Ahmedabad, Kochi,Coimbatore,Pune,Indore.