Branch Head

Job Summary

The Branch Head is responsible for overall management, operations, and profitability of the assigned branch. This role involves leading security operations, managing staff, ensuring compliance with laws and company standards, developing client relationships, and driving business growth while maintaining high service quality.

Key Responsibilities

Operations Management

• Oversee day-to-day branch operations to ensure effective delivery of security services
  
• Ensure deployment, supervision, and performance of security personnel
  
• Maintain high standards of discipline, professionalism, and service quality
  
• Handle operational issues, incidents, and escalations promptly
  

Staff Management

• Recruit, train, deploy, and retain security personnel and supervisors
  
• Conduct performance reviews and enforce company policies
  
• Ensure proper scheduling, attendance, and manpower optimization
  
• Promote a safe, respectful, and compliant work environment
  

Client Relationship Management

• Develop and maintain strong relationships with clients
  
• Address client concerns, feedback, and service improvement needs
  
• Conduct regular site visits and client meetings
  
• Ensure contract terms and service-level agreements (SLAs) are met
  

Business Development & Financial Control

• Support business growth through client retention and new opportunities
  
• Prepare branch budgets and control operational costs
  
• Monitor billing, collections, and branch profitability
  
• Submit regular operational and financial reports to management
  

Compliance & Risk Management

• Ensure compliance with local laws, licensing, and regulatory requirements
  
• Implement company security standards, SOPs, and safety protocols
  
• Conduct audits, inspections, and risk assessments
  
• Manage incident reporting and corrective actions
  

Qualifications & Experience

• Bachelors degree in Management, Business Administration, or related field (preferred)
  
• 5-10 years of experience in the security industry, with leadership experience
  
• Strong knowledge of security operations, manpower management, and compliance
  
• Experience managing large teams and multiple client sites.