BRANCH HEAD-ETTUMANOOR

Job Title: Branch Head – Ettumanoor

We are looking for a dynamic, target-driven, and experienced Branch Head to lead and manage the Ettumanoor branch. The ideal candidate will take complete ownership of branch performance, ensuring excellence in sales, collections, customer service, staff management, and operational compliance. This is a leadership role requiring strong business acumen and the ability to drive consistent results.

Key Responsibilities

• Take full responsibility for overall branch performance, ensuring achievement of sales and collection targets.
• Drive growth in chit registrations, renewals, and monthly due collections.
• Monitor daily business activities and implement performance-improving strategies.

Team Leadership & Development

• Recruit, train, lead, and motivate branch staff including Sales Executives, Admin, and Customer Support teams.
• Monitor individual staff performance, ensure target adherence, and execute corrective action plans for underperformance.
• Maintain a positive work environment to ensure low staff attrition.

Customer Relationship Management

• Build and maintain strong relationships with existing customers while actively acquiring new customers.
• Address customer grievances promptly and ensure high levels of customer satisfaction.

Operations & Compliance

• Ensure 100% adherence to company SOPs, audit guidelines, and operational standards.
• Oversee documentation accuracy, operational discipline, and branch-level regulatory compliance.
• Ensure timely and accurate reporting to senior management.
• Coordinate with key HO departments including Sales, Finance, HR, and Legal for seamless business and compliance processes.

Key Performance Indicators (KPIs)

• 100% achievement of monthly sales and collection targets
• 97%+ regular bucket collection
• ≤10% staff attrition at branch level
• 100% compliance with SOPs, internal audits, and company policies
• 100% accuracy and timeliness of MIS reports
• Experience
• Minimum 5 years in branch management or supervisory roles within financial services.

Education

• Bachelor’s degree required; MBA in Marketing/Finance preferred.

Industry Preference

• Chit Funds, NBFCs, Banking, or other financial institutions.

Technical Skills

• Proficiency in MS Office, data analysis, and reporting tools.

Leadership & Communication

• Strong team management, coaching, and target-driving capabilities.
• Excellent interpersonal skills with strong customer communication abilities.

Mobility: Two-wheeler with valid license preferred.

Working Hours:

Monday to Saturday | 9:00 AM – 6:30PM

Compensation:

Competitive salary with performance-based incentives.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person