BPO - Customer Support - Hindi & English

Connectrz

0 - 2 years

1 - 2 Lacs

hyderabad

Posted:6 days ago| Platform:

Apply

Skills Required

non voice process hindi speaking voice process hindi call center bpo customer support customer service domestic voice process semi voice chat process domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:

Banking Customer Service team

Key Responsibilities:

Handle
inbound and outbound customer calls, chats, and emails
related to banking services.
Provide information on
account details, transactions, credit/debit cards, loans, and online banking
.
Help customers resolve issues related to
digital banking, payments, and account access
.
Record and update customer details accurately in internal systems.
Ensure all interactions comply with
banking policies and data security guidelines
.
Escalate unresolved issues to higher support teams when required.
Maintain a high level of
customer satisfaction and professionalism
at all times.
Work towards achieving daily/weekly
quality and productivity targets
.

Required Skills:

Excellent communication skills in English and Hindi (both are mandatory).
Strong problem-solving, listening, and interpersonal skills.
Basic understanding of
banking and financial services
preferred.
Good typing speed and computer knowledge (for non-voice processes).
Ability to work in
rotational shifts
, including weekends if required.
Positive attitude and strong commitment to customer service excellence.

Preferred Candidates:

Freshers or experienced candidates from
BPO / Banking / Financial Services
background.
Comfortable working in
voice and non-voice processes
.
Immediate joiners
preferred.

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