BPM Business Analyst

General Mills

0 - 10 years

10 - 11 Lacs

mumbai

Posted:6 hours ago| Platform:

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Skills Required

mm project management accounts payable erp sap purchase business analysis sharepoint problem solving accounting kaizen excel end user material management problem analysis quality assurance compliance sap fico sap mm root cause reporting governance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage AskTheLink requests for BPM, triaging into individual user help, bugs, and enhancement requests.
Provide first level support and troubleshooting to Business Users for the BPM Portal by discerning if the need is process or technology related and coaching accordingly.
Coordinate bugs and enhancement requests into the backlog with the Business Activator and BPM Pod team.
Identify trends in user requests and bugs to influence training and technology opportunities
On-going system health testing and monitoring, including root cause of bugs and testing strategies for the technical team to execute
Document new features and enhancements as released in OPLs and training materials
Manage AD groups to add/remove participants, update access lists, update contact lists
Update the ADO backlog to publish to users
Manage BPM SharePoint
Light technical support (e.g. re-opening process docs, reporting for end users)
Develop more robust governance of process and tool as BPM ecosystem continues to grow

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