Biomedical Service Engineer

Job Description

Roles & Responsibilities: Service Engineer The role involves on-site service, technical support, and training to ensure the optimal functionality of medical devices and compliance with safety standards. Key Responsibilities:Installation & Commissioning · Install and configure new medical equipment at hospitals and healthcare facilities. · Perform functional tests and ensure operational readiness. · Obtain signed and sealed installation/specification reports from Doctors and BMEs. · Consult with customers or supervisors to plan equipment installation. · Interpret blueprints, wiring diagrams, schematics, and manuals to execute installations accurately. · Provide basic user training to healthcare staff on equipment operation. · Demonstrate flexibility and willingness to travel extensively and work beyond standard hours when required. Maintenance & Repairs · Perform routine preventive maintenance as per manufacturer schedules. · Diagnose, troubleshoot, and repair faults and malfunctions in medical devices. · Minimize equipment downtime and respond swiftly to breakdown calls. · Manage equipment under CAMC (Comprehensive Annual Maintenance Contract). · Take and upload before/after equipment photos during PM and service calls. Technical Support · Provide on-site and remote technical assistance to users. · Train end-users on routine operation and care of equipment. · Maintain clear records of service activity, parts usage, and problem resolution. · Demonstrate strong hands-on troubleshooting using test instruments and tools. Compliance & Documentation · Ensure all equipment complies with safety and regulatory standards. · Maintain accurate and up-to-date service logs and technical documentation. · Coordinate with the administrative office to obtain support or approvals as needed. · Update Service CRM daily for installations, service calls, PMs, and CAMC management. · Submit defective/used parts to HQ on the same day as the service activity. Customer Relationship Management · Develop and maintain strong relationships with hospital stakeholders, including Doctors, BMEs, and administrative teams. · Follow up daily on RC (Rate Contract) to ensure continuous engagement and timely execution of service/installation tasks. · Coordinate with the sales or commercial team to identify new business opportunities during service visits. · Gather customer feedback to enhance service delivery and report potential upselling or cross-selling opportunities · · Act as a point of contact for post-installation and post-service support. · Performance & Reporting · Achieve individual service and collection targets as per assigned goals. · Report to the hospital before 9:00 AM daily and mark live location via TWIB check-in. · Ensure service reports are completed and uploaded to CRM before leaving the hospital. · Submit TWIB attendance, tour plans, and advance requests on a daily basis. · Share 5 reports every day with attachments. · Additional Duties · Attend to all service calls promptly and professionally. · Advise management on recurring technical issues, customer satisfaction, and operational improvements. · Complete any additional tasks assigned by the management. · Every Saturday should be planned for Private Hospital marketing and ensure updates on these visit reports are shared with the Service Coordinator by the end of the day. · Emphasize daily follow-up on Rate Contract (RC) . Focus on converting these into confirmed orders through TNMSC LOA process with hospitals. Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Work Location: In person