Bio-Design Center Manager

Work Schedule

Environmental Conditions

• Develop business strategies to identify and capitalize on upsell and cross-sell opportunities, supporting the South Asia business.
• Drive business opportunities for lab space and equipment rentals.
• Partner with lab owners to build programs for our BDC online education center and design training for Thermo Fisher product utilization.
• Lead and implement programs and events in collaboration with Commercial and Marketing leaders, and respective business units.
• Develop quarterly customer outreach programs to acquire new customers, engage existing customers, and meet customer needs.
• Coordinate end-to-end processes to ensure the successful hosting and delivery of planned activities.
• Manage BDC facility and lab safety, ensuring compliance and adoption of processes.
• Lead BDC lab asset management, including equipment validation and servicing, and quality management systems.
• Conduct periodic reviews of laboratory protocols, perform critical risk assessments, and maintain good laboratory SOPs.
• Prepare for and participate in site audits, maintain relevant certifications, and develop corrective measures based on feedback.
• Ensure the BDC facility operates within the annual operating budget.
• Provide regular reporting on BDC business targets and results.
• Support communication with the BDC steering committee and key personnel.
• Drive continuous improvement to ensure BDC relevance to current and future customer needs.
  

• A degree or equivalent experience in any science or engineering field.
  

• 8+ years of relevant experience in market development, with a focus on laboratories involving analytical testing or research and development.
  

• Extensive experience in Customer Experience/Excellence Center or equivalent is preferred.
• Strong understanding of customer needs, particularly in the analytical testing arena.
• Self-motivated, team-oriented, collaborative, and skilled in working in a matrixed and cross-functional environment.
• Excellent interpersonal skills (oral and written).