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Trinet Group
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Billing Analyst

Billing Analyst

Trinet Group

3 - 8 years

2 - 5 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

health insurance payroll automation analytical reconciliation billing consulting oracle analytics salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a detail-oriented and analytical

Billing Analyst

to support our

billing operations

. This role is critical in ensuring billing accuracy, timely reconciliations, effective query resolution, and continuous process improvements. The ideal candidate will have strong problem-solving skills, hands-on experience in reconciliations, and the ability to collaborate across teams to streamline billing activities.

Key Responsibilities

Perform reconciliations between we'lls Fargo Bank, CyberSource (payment gateway), and Zuora Billing System.
Manage and process refunds and reimbursements accurately and within SLA timelines.
Handle and resolve customer billing-related queries, ensuring high customer satisfaction.
Monitor and resolve failed payments (ACH, card, and other payment methods).
Support month-end close activities by providing timely and accurate responses to Accounting team queries with proper justifications.
Handle billing exceptions when the system fails to generate automated invoices.
Create Sales Orders (SO) in Salesforce (SFDC) by analyzing payroll data for both on-cycle and off-cycle billing.
Manage subscriptions and amendments in Oracle Billing, ensuring billing accuracy and compliance with contracts.
Maintain and update pricing lists within Oracle Billing.
Gain working knowledge of PEO-related products (Time Attendance, Strategic Services, Net Time tools) to ensure proper billing.
Provide billing-related support during contract reviews and ensure alignment with financial terms.
Identify manual and repetitive billing tasks and drive simplification/automation opportunities.
Prepare and distribute management reports on refunds, reimbursements, reconciliations, subscription changes, and query handling.
Utilize Looker Analytics (or similar tools) to analyze data, build dashboards, and provide insights to management.

Qualifications Skills

bachelors degree in finance, Accounting, Business Administration, or related field.
3+ years of experience in billing operations, AR, or reconciliation roles (experience in ASO/HCM/PEO billing strongly preferred).
Hands-on experience with billing systems (Zuora, Oracle Billing), Salesforce (SFDC), and payment gateways.
Exposure to Looker Analytics or other BI/reporting tools is a plus.
Strong proficiency in Excel and reporting tools; ability to analyze and present data clearly.
Solid understanding of subscription billing models, payroll billing, and non-recurring charges.
Excellent problem-solving, communication, and customer service skills.
Ability to work independently, manage multiple priorities, and collaborate effectively across teams.

Work Environment

Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
This position is 100% in office.

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