Billing Analyst

As a Billing Analyst at GSPANN, your primary responsibility will be to manage end-to-end billing operations and resolve invoice-related issues in a dynamic and technology-driven environment. You will collaborate cross-functionally and utilize your strong grasp of billing tools and systems to ensure accurate and timely invoicing. Key Responsibilities: - Identify and resolve issues related to invoice processing, including billing discrepancies and errors. - Contribute to billing-related projects across various functions. - Collaborate with teams from Finance, Deal Desk, Sales, IT, and customers to ensure accurate and timely invoicing. - Manage incoming billing inquiries and collectability concerns, directing them appropriately to Collections and Sales teams. - Guide customers in understanding their invoices based on usage and plan types. - Respond to billing-related queries and outstanding invoices through email and phone communication. - Work closely with Sales and other internal departments to address and resolve billing challenges. - Ensure timely invoicing of month-end orders to support accurate period-end reporting. - Provide support during financial audits and participate in ad-hoc accounting projects as required. - Assist with closing duties at month-end, quarter-end, and year-end. - Partner with cross-functional teams including Revenue Accounting, GL Accounting, Finance, Tax, Legal, and IT. - Support the implementation and monitoring of financial controls and contribute to system improvements. - Handle ad-hoc requests with flexibility and a team-first attitude. - Utilize experience with Zuora, a cloud-based subscription management platform, in day-to-day operations. Qualifications Required: - Minimum of 4 years of experience in billing operations. - Hands-on experience in billing processes within Software as a Service (SaaS) companies. - Proficient in multitasking and prioritizing concurrent projects. - Familiarity with consumption or usage-based billing models. - Working knowledge of platforms such as Salesforce, Zuora, NetSuite, and Billing Platform. - Experience in implementing or transitioning to new billing systems and tools. - Strong verbal and written communication abilities.,