Benefits Delivery Administrator

Description

• Administer ongoing benefit system activities
• Receive and process import data files containing indicative data, election data, dependent and beneficiary
  

• Generate payroll/vendor feeds, as well as ad-hoc management reports
• Process and fulfil, confirmation statements and other benefit related materials
• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
• Review error reports and resolve issues as needed utilizing case management tool
• Exercise discretion and independent judgment in responding to and resolving client issues
• Develop and maintain system processing documentation and processing calendar
• Set up and test data encryption and transmission protocols with client and vendors
• Manage fulfilment inventory with clients
• Provide back up for other team members as needed
• Attend ongoing client status meeting as needed to establish client relationship
• Attend internal project meetings to ensure project continuity into ongoing
• Meet service level agreements across all clients
  

• Assist project team with client assignments to deliver timely, within-budget and high-quality work
• 100% compliance with SOC1 and Professional Excellence criteria
• Help develop and maintain system processing documentation
• Analyze process workflow and recommend improvements to increase efficiency and effectiveness
• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers
  

• Take initiative to proactively share knowledge and/or experience with team members
• Develop strong partnerships with team members
• Work collaboratively with other members of the team to meet internal and client objectives
  

Qualifications

Knowledge, Skills And Abilities

Knowledge/Experience