Some Careers Have More Impact Than Others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of
Benefits & Wellbeing Delivery Specialist
Buiness: Human Resources
Principal Responsibilities
- Work with the HR stakeholders and other teams to identify business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures throughout automation opportunities implementation.
- Analyse processes, identify automation opportunities / streamlining opportunities through analysis and define ‘to be’ processes which may include the use of (HRIS) integration files.
- Provide data analysis and insight to primary stakeholders so they hold current information and to identify trends and opportunities for improvements.
- Create and capture process inventories and solution design documentation (SDD) and other artifacts.
- Create and deliver training for the new processes and systems for B&WB and HR Ops teams and other HR users, working in partnership with the Product Owners.
- Contribute to the change management and communication activities of new/changed functionality and products to ensure accuracy of communication and adequate user education is delivered.
- Monitor and measure the effectiveness of both implemented process improvements and existing delivery across B&WB globally.
- Be an ambassador for robust change management in line with HSBC’s Change Framework. Provide guidance to local B&WB teams so their change activities are aligned to the global priorities and frameworks, whilst respecting the local needs of the business
- Identify risks and issues, ensure correct reporting, and devise interventions / solutions to mitigate risks.
- Stay updated with the latest trends and advancements in HR process management and relevant HR system functionality.
Qualifications
- Typical qualifications would include a bachelor’s degree / equivalent experience.
- A minimum of 5 years' experience in business process analysis, ideally in HR within the banking or financial services sector.
- Experience of managing change in multi-national organizations, from initiation through to implementation and hyper care.
- Proven ability to work collaboratively across multi-disciplinary teams including Technology to ensure system and automation deployments are delivered successfully.
- Strong track record of managing positive, challenging interactions with senior stakeholders. Finding a sustainable balance between local requirements and expectations, whilst also ‘holding a firm line’ on the desired global outcomes.
- Experience of leveraging existing technology to improve efficiency and enhance user experience
What additional skills will be good to have?
- Key Capabilities - Business Analyst, Operational Delivery, Change Management, Communication, Stakeholder Management, Agile Mindset.
- Excellent communication and interpersonal skills capable of effectively collaborating across different regions and cultural backgrounds. Can also articulate or translate complex information in clear, meaningful, and structured way to suit audience.
- Strong relationship management and influencing skills that inspire confidence in our vision and generate enthusiasm and commitment to develop and deliver solutions.
- Excellent business analysis skills and ability to solve problems creatively.
- Ability to make considered decisions that protect and enhance HSBC’s values, reputation and commercial interests.
- Effective planning and organization skills and the ability to prioritise effectively when under pressure
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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