Beneficiary Success Manager

Wadhwani Foundation

8 - 12 years

9 - 15 Lacs

Pune Maharashtra India

Posted:23 hours ago| Platform: Foundit logo

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Skills Required

Account Management Stakeholder Engagement Monitoring Reporting communication abilities

Work Mode

On-site

Job Type

Full Time

Job Description

Beneficiary Success Manager

Key Deliverables

Stakeholder & Client Engagement:
Ensure high engagement with diverse clients and partners, including local trade associations, business groups, and state and local government bodies.
Drive exceptional engagement of beneficiaries with the programs specifically designed for micro-entrepreneurs.
Strategy Execution & Value Maximization:
Execute beneficiary success strategies that effectively drive program adoption and maximize value for all participants.
Gather valuable client/partner feedback and clearly communicate product improvement suggestions to the product team.
Act as a strong advocate for the customer within the organization, ensuring their needs are consistently prioritized.
Performance Monitoring & Reporting:
Meticulously monitor engagement metrics, track success KPIs (Key Performance Indicators), and regularly report on outcomes to leadership.
Content & Program Contribution:
Leverage your understanding of SME requirements in key sectors (Agri, E-commerce, Travel) to help create impactful training content that equips micro-entrepreneurs with the necessary skills for scaling their businesses.

Skills & Experience

Proven experience in
Account Management as an Individual Contributor (IC)
, preferably with
8-12 years
in
e-commerce or AgriTech industries
.
Demonstrated experience and comfort in dealing with
government officials/organizations and SMEs/Sellers/Kirana Stores/Travel SMEs/FPOs
.
Excellent
collaboration skills
with cross-functional teams.
Highly organized with strong
written and verbal communication abilities
.
Detail-oriented, adaptable, and able to prioritize effectively in a dynamic environment.

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