Posted:3 weeks ago|
Platform:
On-site
Full Time
• Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
• Independently audit population/sample proportion of the processed tickets based on the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect, and other data sources, at a set frequency as defined by the business.
• Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants.
• Perform random sample checks on the communication sent/received to/from Trustees.
• Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
• Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures (SOPs) and training materials. Set up weekly connections with the business for TNI in collaboration with trainers for SOP updates & PKT requirements.
• Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA (Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits.
• Bachelor’s degree in any field (preferably in Law/ BBA or commerce).
• 2 - 4 Years of experience in a US-based multinational corporation.
• Project management experience or certifications are highly desirable.
• ISO 9001 onwards any such certification is preferable. Technical Skills: • Advanced
Kiash Solutions LLP
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