Banker-Authorizer

Job Requirements

Bank Authorizer

Branch Banking

Retail Banking

Primary Responsibilities

• Engage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of asset and wealth products.
• Achieve business targets as defined in the performance scorecard.
• Provide need-based product solutions by aligning customer requirements with banking offerings.
• Assess customer potential and ensure higher product penetration per relationship.
• Generate referrals and additional business from existing customers.
• Ensure a customer-focused approach for quick and effective resolution of queries and complaints.
• Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security.
• Assist in the closure of audit observations and ensure compliance with audit requirements.
• Manage client relationships and deliver high-quality customer service across retail banking operations.
  

• Perform internal audits and ensure compliance with all regulatory and organizational guidelines.
• Continuously strive to enhance service quality and customer satisfaction.
  

• Graduate in any discipline.
• Postgraduate degree in any discipline is preferred.
  

Experience

• Minimum of 6 years of relevant experience in banking or allied sectors.
  

• Strong customer engagement and relationship management skills.
• In-depth understanding of retail banking operations and compliance requirements.
• Excellent communication and problem-solving abilities.
• Proven ability to meet and exceed sales and service targets.
• High level of integrity and attention to detail.
• Proficiency in banking systems and digital platforms.
• Team handling experience preferred.
• Fluent in English with strong business communication skills