Operational Management: Oversee daily bakery operations, including production, quality control, and cleanliness. Coordinate with kitchen staff to maintain consistent output of bakery items. Monitor and ensure adherence to health, hygiene, and safety standards. Team Leadership: Supervise, train, and schedule bakery staff including bakers, decorators, and sales personnel. Foster a positive and productive work environment. Conduct regular team meetings and performance reviews. Product Quality & Development: Maintain consistent quality in products including breads, cakes, pastries, cookies, and seasonal items. Work with chefs to innovate new bakery products based on market trends and customer preferences. Customer Experience: Interact with customers to handle complaints, receive feedback, and ensure satisfaction. Collaborate with the sales team for personalized/custom cake orders and bulk bookings. Inventory & Cost Management: Monitor inventory levels, place orders, and manage stock rotation. Track costs, reduce wastage, and ensure profitability of bakery operations. Maintain relationships with suppliers and negotiate pricing and deliveries. Sales & Marketing Support: Coordinate with marketing team for promotions, festive offers, and display planning. Ensure attractive product presentation in-store and maintain merchandising standards.

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Bakery Manager