Bakery Chain Outlet Supervisor

Outlet Operations: Oversee all activities at the outlet including opening/closing, cleanliness, and day-to-day sales. Monitor product display, quality, and stock rotation. Ensure all food items are fresh, well-presented, and meet company quality standards. Staff Supervision: Supervise and coordinate front counter staff, including training, shift scheduling, and task delegation. Motivate the team to maintain high levels of customer service and product knowledge. Handle grievances and ensure a disciplined, professional environment. Customer Service: Greet and interact with customers, address inquiries and resolve complaints promptly. Promote upselling and customer loyalty through friendly, helpful service. Monitor customer feedback and relay insights to the management team. Sales & Cash Handling: Ensure achievement of daily and monthly sales targets. Manage POS operations, daily cash reconciliation, and report submission. Maintain accurate sales and expense records. Inventory & Supply Management: Track daily inventory, manage requisitions, and minimize wastage or shortages. Ensure timely coordination with central kitchen or suppliers for stock replenishment. Compliance & Hygiene: Enforce hygiene, food safety, and grooming standards for staff. Ensure the outlet complies with all operational SOPs and legal requirements.