Operational Management: Oversee daily bakery operations, including production, quality control, and cleanliness. Coordinate with kitchen staff to maintain consistent output of bakery items. Monitor and ensure adherence to health, hygiene, and safety standards. Team Leadership: Supervise, train, and schedule bakery staff including bakers, decorators, and sales personnel. Foster a positive and productive work environment. Conduct regular team meetings and performance reviews. Product Quality & Development: Maintain consistent quality in products including breads, cakes, pastries, cookies, and seasonal items. Work with chefs to innovate new bakery products based on market trends and customer preferences. Customer Experience: Interact with customers to handle complaints, receive feedback, and ensure satisfaction. Collaborate with the sales team for personalized/custom cake orders and bulk bookings. Inventory & Cost Management: Monitor inventory levels, place orders, and manage stock rotation. Track costs, reduce wastage, and ensure profitability of bakery operations. Maintain relationships with suppliers and negotiate pricing and deliveries. Sales & Marketing Support: Coordinate with marketing team for promotions, festive offers, and display planning. Ensure attractive product presentation in-store and maintain merchandising standards.

Recruitment & Talent Acquisition: Understand job requirements from department heads and hiring managers. Draft and post job descriptions across job portals, social media, and other platforms. Source candidates through job boards, LinkedIn, employee referrals, campus drives, and recruitment agencies. Screen resumes, conduct telephonic interviews, and shortlist suitable candidates. Schedule and coordinate interviews with internal stakeholders. Manage end-to-end recruitment process, including offer roll-out and onboarding. Candidate Experience: Ensure a smooth and professional candidate experience throughout the recruitment journey. Communicate promptly and transparently with applicants at all stages. Database & Reporting: Maintain and update a database of candidates and job applications. Prepare weekly/monthly recruitment reports and dashboards. Process Improvements: Recommend improvements to recruitment procedures and strategies. Stay updated with market trends and best practices in hiring.

Outlet Operations: Oversee all activities at the outlet including opening/closing, cleanliness, and day-to-day sales. Monitor product display, quality, and stock rotation. Ensure all food items are fresh, well-presented, and meet company quality standards. Staff Supervision: Supervise and coordinate front counter staff, including training, shift scheduling, and task delegation. Motivate the team to maintain high levels of customer service and product knowledge. Handle grievances and ensure a disciplined, professional environment. Customer Service: Greet and interact with customers, address inquiries and resolve complaints promptly. Promote upselling and customer loyalty through friendly, helpful service. Monitor customer feedback and relay insights to the management team. Sales & Cash Handling: Ensure achievement of daily and monthly sales targets. Manage POS operations, daily cash reconciliation, and report submission. Maintain accurate sales and expense records. Inventory & Supply Management: Track daily inventory, manage requisitions, and minimize wastage or shortages. Ensure timely coordination with central kitchen or suppliers for stock replenishment. Compliance & Hygiene: Enforce hygiene, food safety, and grooming standards for staff. Ensure the outlet complies with all operational SOPs and legal requirements.